Switch from contract to top up living abroad

[Duccia]

Hello,

I'm currently living abroad and interested in keeping my current EE mobile number while switching to top up option. 

I would like to know how I can manage this switch, considering I'm not in the UK and unable to come back to the UK for a while.

Is there any possibility to do it online/ via phone through CS ?

Thanks for any suggestion  

[Schockwave]

Hello @Duccia ,

Welcome to the community,

You cannot do this whilst abroad, as you first have to activate and make a chargeable call or text in the UK for pay as you go to work, even when switching from contract to pay as you go.

[bristolian]

There's two parts to this query.

1: You can give cancellation notice and request migration to PAYG, by contacting EE CS via phone,

2: Once your SIM is migrated to PAYG, it needs activating on EE's UK network before it will work abroad.

Part 2 will be your issue if you are abroad long-term - you will have 6months after migration before being suspended under the hibernation policy.

[Duccia]

Thanks a lot  for your prompt reply!

[Duccia]

Thanks a lot for the information! 

[Schockwave]

@Duccia , you are welcome, glad we were able to help, even if it was not the answer you were hoping for.