Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Wrong pack

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Resolved! International

Hi,I have come from India. I purchased SIM from ASDA Store 6 days ago.I am not able to get the subscription pack using my card.

Resolved! Mobile Phone Billing on App Store

I have a pay as go SIM and for a week, I have been trying to connect my mobile phone to my App Store, but it keeps showing, “There may be a billing issue with your mobile account. Contact your provider or add a new payment method.”Is there a solution...

Using phone in EU

Hi. We reside in Spain but my partner still has an EE sim with a uk number. He's not on contract, just £15 a month PAYG.The last 2 or 3 months he hasn't been able to make/receive calls or use his data unless he is at home with our wifi.I went on his ...

PAYG SIM Shop Page Offers No SIM Packs

https://ee.co.uk/mobile/pay-as-you-go-sim-only# shows no SIM Packs to buy (as it used to do). It just shows a whirring windmill for few sec. & then the whole of the centre page is missing where a selection of packs, with their sizes, prices & specs, ...

Resolved! SIM card from Samsung To iphone in U.S.

I live in the U.S. I have an EE paygo monthly pack for my old Samsung s4 mini that I've used nearly exclusively for travels in the U.K. I want to switch the EE account to my dual SIM iphone 12 and retain my current EE phone number. Since the mini us...

Have enough credit but pack didn't renew.

I Have credit but my pack hasn't renewed. It should renew automatically.

Resolved! Pack error

Hello I have a EE SIM card that I use every time that I'm in the UK. But now when I'm in Sweden and trying to buy a Pack. I just get an payment errorSorry, something went wrong and we can't complete your request right now. Please try again later.Any ...

Speeds

Is they’re speed limit now on ee I haven’t topped up in a while or used my ee pay as you go sim in a while but last time I used there was no speed limit is they’re now