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Re: I want to change bank card details

Pinkangel0404
Explorer

‎20-01-2023 11:40 AM

I buy a £30 package monthly I registered my old card but now I have a new one and I can't find out how to change my new bank card. How do I do it  or could you put me on the right link please.

0 Helpful
12 REPLIES 12
XRaySpeX
Grand Master
Grand Master

‎20-01-2023 11:50 AM

@Pinkangel0404 : Are you on PAYG, buying a 30-day £30 pack?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Pinkangel0404
Explorer
In response to XRaySpeX

‎20-01-2023 11:55 AM

Hi yes it is I just can't find how to change my bank card details to buy a new pack .

XRaySpeX
Grand Master
Grand Master
In response to Pinkangel0404

‎20-01-2023 12:10 PM - edited ‎20-01-2023 12:10 PM

@Pinkangel0404 : Are you paying for your packs with an auto Direct Card Payment or do you just top-up as & when with your bank card?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Hamid1341
Explorer

‎22-06-2023 04:29 PM

I want to change my card details 

0 Helpful
LawrenceVW
Investigator
Investigator

‎05-10-2023 07:39 PM

I’m having the same problem, cannot find the function to change my debit card details because I was issued a new card…So frustrating!

Leanne_T
EE Community Support Team
In response to LawrenceVW

‎06-10-2023 07:57 AM

Hi @LawrenceVW 

Have you tried making a payment or topping up with the new card in your My EE? Once you do this it should give you the option to save the card for future payments 🙂

Leanne.

0 Helpful
quonky
Visitor

‎13-10-2023 08:16 PM

I've the same problem - it seems it should be a simple thing to do, but all these replys are useless.... and I cant find anyway to do it.

James_B
EE Community Support Team
In response to quonky

‎14-10-2023 07:53 AM

Hi @quonky,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

0 Helpful
Soundarya
Visitor

‎06-11-2023 10:30 AM

I want to change my bank details

 

0 Helpful