22-04-2024 03:25 PM
I purchased a we SIM card at Heathrow airport on April 6th and put it in my phone and was trying to use it for a couple days and it would not work. So I text to the number provided and it said my SIM card had used up all its data late December 2023. How do I file a complaint?
22-04-2024 03:42 PM
@Madtraveler : Who'd you buy it from? How much did you pay for it?
It sounds as if it were out-of-date stock.
What does texting AL to 150 from your no. fully report verbatim (it is free)?
22-04-2024 05:14 PM
22-04-2024 06:14 PM
@Madtraveler wrote:
I got it out of a machine in the Heathrow Airport on April 6th and it cost $30 pounds
Who was the machine operated by? Was it Heathrow Airport Limited, or an independent retailer? I would suspect the latter.
I concur that this does sound like old stock, and if so your complaint would lie with the retailer of the SIM.
22-04-2024 07:26 PM
22-04-2024 08:00 PM
Checking your credit card statement would certainly give you an indication of who to complain to, yes.
There is no purpose in complaining to EE unless they specifically sold it to you, via one of their own retail shops or online.