Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Accidentally topped-up the wrong number

Hey, I have two phone numbers in my account and I accidentally topped up the wrong one. Can I transfer the balance from one (inactive - I don't even have the sim card anymore) number to the other (the active one)?Thanks for the support

EE incorrectly threatening to cut off my PAYG SIM

Anybody else being told by EE that they will disconnect your PAYG SIM within the next 3 months for not making a chargeable call/text within the last 6 months and that they will steal any remaining credit.This is despite having recently topped the acc...

Resolved! Have data sim pay as you go how do I check balance of mobile

Resolved! packs

Why is the no longer a £5 pack, I am only a small user a£5 pack is fine for me.

Resolved! How to add my second activated pay as you go sim into my EE account please?

Re: Travelling to Netherlands from UK - Using Pay As You Go £10 Upgrade Pack

Hi Leanne is this still the case for Spring 2024? I have had a £1 a week payg pack for many years. Can I use my allowances as normal when on holiday in Portugal?

Resolved! E sim

I want to swap to e sim

Resolved! Costs for Making calls in Switzerland

Hello I'm trying to understand what calls/texts will cost when I'm in Switzerland next week. I will mainly be calling my wife and children who will be with me and are with EE on a monthly subscription deal. I've searched the EE Web site but I'm still...

PAYG phone with credit of over £50 has been closed by EE.

My account has been closed despite having credit and was last used for a call in January 2024!Can someone help, I am an OAP and use this phone for contact and for all my medical appointment!

SIM card pack

Hello ive ordered my SIM card and a £30 pack but the pack isn’t there and my money was taken from my bank account