Pay as you go

A place to give pointers and seek advice on using pay as you go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13485 Views
  • 7 replies
  • 9 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9345 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

The UK's No1 Network.jpg
LAURA_MCW by Former EE Community Manager
  • 38361 Views
  • 27 replies
  • 21 Helpful

Top up didn’t activate my pack

Hi there, my recurring payment to pay my £10 everything pack didn’t go through so I manually topped u on the app for £10. It says I have £10 credit but hasn’t restarted my pack. Please could you fix this. Thank you!

Shayla by Visitor
  • 382 Views
  • 1 replies
  • 0 Helpful

Pin

Hi, I paid some credit and I got a pin but I do t know where to put it. 

Voucher not worked

Brought a top up voucher and I texted it and it said It went through but nothin seems to be working? I've waited 24 hours n it's still not working  

no balance

I used up my 30gb plan faster I had a balance of £22.60 I closed this plan and chose the 100gb plan and paid £7.40 extra. Why don't I still have a balance on my account?

Pawell by Investigator
  • 257 Views
  • 3 replies
  • 0 Helpful

Resolved! New pay as you go sim

I have purchased a pay as you go sim from EE. The sim is activated but the £10 credit that came with the sim has still not been added. It’s been nearly 48 hours since activation, is there something more I need to do. I’ve got the EE ap and have also ...

Beci by Investigator
  • 336 Views
  • 5 replies
  • 3 Helpful

Resolved! Pay As You Go Problems

I got a PAYG SIM from EE a couple months ago and after suffering a lot of problems I want to close my account and make sure I will not be charged anything. I recently received a call from someone claiming to be from EE who claimed they could reduce m...

Samuel130 by Investigator
  • 323 Views
  • 6 replies
  • 0 Helpful