Top up eaten up

Fbasheer · ‎25-04-2024

I topped up £10 it got eaten up without my using the phone credit this message after the first top up on 23/ April

“You now have £0.59. To check your allowances reply AL. When you want to top up go to ee.co.uk/myee or call 150”

Second top up & 10/- this message

You now have £0.99. To check your allowances reply AL. When you want to top up go to ee.co.uk/myee or call 150 “WHAT THE Hell is going on £ 20 lost eaten up without making a call ?!?!!!????

cannot send sms to uk from bahrain EE fix this asap and credit my accounts£20/- for the eaten too up in just two days.
poor service App not user friendly

XRaySpeX · ‎25-04-2024

Could your credit have bought a Pack which in fact is useless in Bahrain?

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the Home > View Full Usage page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)