Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG and wificalling

HelloI’m currently on a SIM only contract which the minimum 2 year term for this ends later this year. I’m looking at possibly transferring my number to a PAYG after this contract term ends. Would I need to call EE customer services to request this, ...

Re: Hard to navigate site

I’m struggling to top up data. So UN user friendly. I will be switching too. EE is absolutely useless! What a farce!

Resolved! How to link my sim device in oversees

I already had an EE sim with £10 for 8 GP for 30 days. I have already registered the number to my account. I just want to top-up the sim when I go back to UK. I want to know is it necessary to link the sim to my device to complete the top-up? I ...

Resolved! Data only

I have a SIM card which I use for my router, I want to change my top up to data only, not calls or text? Any ideas?

Evoucher

I just got a card and can't even find the 16 digit evoucher code. Is there a particular place I'm supposed to check for that because all the numbers on my receipt are not up to 16 so I can't assess my package.

Resolved! Top up

Hi!i want to buy internet how to buy?thank you

How to ctivate my SIM? problem

Hello,I have problem with my SIM card. I used this number for some long time but I get a new phone and new nmber on phone subscribtion . Since that time I am not used this SIM, today I notice that I need this number for send authentication code from ...

No top up

My £10.00 top up hasn’t gone on

Resolved! Moving credit to buy a data pack

Hi, I have inadvertently loaded £35 onto credit on my 4GEE and I would like to use it to buy a data pack so I can put the SIM into my car, but I am not on EE mobile.Any ideas how I can do this please?

Resolved! Top up moble wifi

Can anybody tell me in the most simple terms possible how to top up my mobile wifi thanks