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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1951 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3071 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 28721 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14731 Views
  • 0 replies
  • 6 Helpful

Resolved! SIM

Hi i had a EE SIM card and i lost it is there anyway i can get new one?

Payg

I have payg which is rolling, I can't afford to top up for 2 days yet its due tomorrow, will I still get incoming calls or will everything stop ?

Js723 by • Visitor
  • 388 Views
  • 1 replies
  • 2 Helpful

Top up charged but not activated

Hi, I just topped up my sim as people have been trying to contact me and a voice message answers saying "calls cannot be connected to this number". I was charged but the top up didn't work. Please help

hassenmh1 by • Investigator
  • 892 Views
  • 9 replies
  • 0 Helpful

data boosts

cannot access boosts on the app as returns an error and to try later. it never seems to work and same via web. Need to understand if boosts are active on my account as data running out recently and suspicious of EE not applying my boosts to the accou...

Top up

I have just top up recently as i seen you could online but for some reason it still doesn't seem to work and im starting to get a bit worried as i have topped up 20 pounds i have also turned my phone on and off and it still hasn't worked soo im not r...

Resolved! Confused about Auto Renewal: Credit Balance Query?

Hey EE Community,I recently received a text stating that my auto-renewal for the £10 PayG package failed. Following this, I called 150 to top up, but it added credit to my account instead of activating the PayG package. I then manually selected the £...

EthanG01 by • Investigator
  • 656 Views
  • 1 replies
  • 0 Helpful
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