Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Where has voicemail gone?

I have a pay as you go phone, which has always had voicemeial, but this sudeenly seems to have disappeared. Is this an EE decision to stop it, or has something else been changed that I've missed?

Outrageous stolen credit by EE and cut off my phone number and signal

EE are an APPALLING company who literally steal money from customers. As a PAYG customer in Ireland but with a UK number (as I visit and lived there before), I recently topped up on 19th Nov 2023. Initially topped up £5 but as I had a UK bank card b...

Re: How to live chat with EE team ?

Hi I just top-up my phone with £10 I need the bundle for calls

Want to stop using one phone - advice needed

Hi All, I have 3 phones - one is for my use and is on a contract. The other two phones are used by my children. They are NOT on a contract. I have a Pay As You Go EE Sim for both and top up monthly. One of my children is 18 and wants to find his ow...

Wrong plan added

I’ve accidentally added a £5 pack instead of £15 and the £5 doesn’t give me enough data too last the month is there anyway way I can switch plans even though the £5 one has started or maybe get a refund so I can add the £15

No Service

I live in Belgium and had my phone working properly for months now. I use my number and everything is fine. I do not have an account linked to the telephone number unfortunately. I had no balance when the no service issue happened but have recharged ...

Roaming not working loaded &20/-

I have converted my contract to pay as yu go the agent forgot to activate the roaming option I am abroad cannot receive or make calls pathetic tried contact on the messaging system hope it’s will be done at time poor service and wait time hours

why has my contract payg changed

why has my contract changed i used to be on 40 GB with £10 plus £5 discount added to my account , now its gone up to 125GB with no discount added. i did not request this change, and not been informed of any change so have i missed something, who do i...

Resolved! Buying iPhone Abroad

I’m in America and going to buy the new iphone 15. I’m only pay as you go now with EE. I’m looking for information on how to link SIMs because of the new E SIM. Any other steps I need to take?

Resolved! SIM Life Overseas

How long will the SIM remain active/functional when outside of the UK, can I return from 3-months in Latin America , buy some credit, and expect the SIM to accept and make calls?