Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Extending Sim Card Usage

Hello,I purchased a SIM card at the airport on February 1st, and I was informed that it is valid until March 3rd. I would like to extend its validity for an additional month, but I am looking for a more cost-effective solution. So, here is my questio...

Two topup subscriptions

Hello!Two subscriptions have been assigned to my bank somehow (both are called EE Topup Vesta). They cost 9 and 10 GBP, but my plan should cost 10 GBp. As a result, I have an increasing excess on my EE account due to duplicating topups.I would like t...

Top up amount shrinks

Topped up my SIM card on Monday with £30. Now I got a notification via sms saying my current EE amount is only £29.20 and I’ve to top up again to renew my package tomorrow?why did I lose £0,80?? This is annoying since there’s not such a small amount ...

Top up not recived

Hi I recently topped up my partners payg phone by £20 the money was taken out of my bank but her phone didn’t top up. How can I get my money back please?

Switching network provider issues

I have recently switched network providers from EE to Giffgaff.My EE handset was locked to EE therefore I had to supply EE with the IMEI number. I did this several times and each time the handset rejected the password key I was supplied to unlock the...

Resolved! Data Rollover con!

The data rollover is a big con, so please don't get sucked into it like I have been. It clearly says, "with Data Rollover, any unused data now rolls over into the next one you buy, so you get a second chance to use it". (copied and pasted from the EE...

terms and conditions

Just received a Text message, saying I am not using my phone enough and for more information to visit. http://discover.ee.co.uk/moreinfo/Z3q3k8this link is not valid, so where exactly can I find the T&C?I tried visiting the other po...

Unable to use the phone number due to payment overdue

I have a PAYG sim and i have been travelling to China for a long stay since May 2023, I rarely use the number to call or use data but mainly receiving sms. I just found out the number is not working anymore although still shows signal, calling using ...

Wrong number

Hello - I got the wrong number and topped up the wrong phone. Can I cancel this order?

Pay as you go subscription packs

Hi there - I want to get a new Subscription Pack - according to the EE website you have both £5 and £10 subscription packs available, but when I try to purchase a £5 pack or a £10 pack by sending a message to 150 I get a reply saying "Sorry I didn't...