Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Number Deactivated

Recently, my EE number was deactivated. I can't even call 150 to help me because it says I don't have credit.I'm looking for anyone to help me on whats going on, and yes, I have not really topped up for about 6 months. This has happened before when I...

Resolved! I want to top up to I have mobile network

Resolved! Subscription Pack

Currently I'm using 125 GB subscription pack and I want to upgrade this to unlimited pack but I don't see any such option. Can anyone help?

I NEED TO TOP UP NOW

PAYG definition and Wifi Calling queries

Sorry for the multiple questions...First, can anyone confirm my suspicions about PAYG. PAYG used to be when you added money to your account and spent that money as and when you needed to. Now it seems to have changed to adding money to your account a...

Re: Withdraw credit money

I had £11 in my account for a long time. Transferred to O2. How can I get my money back?

Old payg number

i was told after the year clense period i could claim the number back as it would be in the system again to be given out if not already assigned to someone else however was told yesterday EE cant ever reissue payg numbers, even once its out of clensi...

Resolved! renewal of package before time

My Data is finished before time but I want to renew again how can I do

Accidentally topped-up the wrong number

Hey, I have two phone numbers in my account and I accidentally topped up the wrong one. Can I transfer the balance from one (inactive - I don't even have the sim card anymore) number to the other (the active one)?Thanks for the support

EE incorrectly threatening to cut off my PAYG SIM

Anybody else being told by EE that they will disconnect your PAYG SIM within the next 3 months for not making a chargeable call/text within the last 6 months and that they will steal any remaining credit.This is despite having recently topped the acc...