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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1690 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2420 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27327 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14431 Views
  • 0 replies
  • 6 Helpful

Payg packs

I cancelled the £10 payg pack and received a message from EE to say the pack would not be renewed. I have just topped up £15 to be able to buy the £15 pack as I need more data, yet £10 was automatically taken and the £10 pack I cancelled has renewed....

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Only have a debit card! Been with ee for years but really thinking about changing as there's no help whatsoever. I'm over 18 I should be able to go on18+ site's without credit card 

Topup

Hello on the ee app it says my balance is £30 but it says 0gb isn’t it supposed to be 125gb ?

Zub2 by • Visitor
  • 339 Views
  • 1 replies
  • 0 Helpful

Resolved! Pay as you go

Hello, I have topped up £10 but my plan hasn’t started. When I text now to 150 it says that I need to top up even though I have £10 credit. Any suggestions on how to solve this problem?  

mimi2024 by • Investigator
  • 685 Views
  • 9 replies
  • 0 Helpful
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