Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Re: Data package

Hi

Problems with poorly-designed anonymous top-up

These are my experiences using anonymous top-up.1. First I need to input the number (of course), so I copy and paste this from my contacts. This doesn't work, because you only accept the UK format with a leading 0, and the number in my contacts is in...

I want to make my payment

I just want a phone no Data just a phone.

Resolved! Convert package to roaming credit

Hi! Before stopping my package subscription, I topped up my credit and it automatically renewed my package. I did not know about this previously and wanted to have the credit available to me in roaming mode as I am in Pakistan and need to be able to...

Resolved! Change pack to use data with old SIM card

Hello, my partner bought a cheap 'burner phone' (I.e. not a smartphone) few years ago with EE as provider. He's finally got a smartphone now but when I topped up his credit by £15 he still only got free minutes and texts. It seems he has only got the...

Resolved! Past issue

Hi I was currently on the phone resolving an issue and it hung up now my phones been cut off ?

Can’t link number to EE account

Hi, I'm trying to link my SIM to my account but I'm getting:"We were unable to generate a passcode. Please try again later"and when I get the code I getting this error:"we’re having trouble linking your products"Please Help to solve my issue.

Buying a subscription on a new SIM

Hi there, I ordered a free sim from EE and it came. Now Im a bit stumped as to how to buy the subscription pack I need. Do I need to call EE to get the SIM activated before I can purchase anything? How do I purchase the subscription packs. Am I being...

Number has gone into hibernation, I have topped up but I still cant call 150

Title explains it. I got a text on the 25th of august saying it's been a while since I did a chargeable activity. I found out a few days ago my number is in hibernation now. I have topped up, but It wont let me call EE on 150 to get my number out of ...