Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! I want to add a pack

EE mobile package

Hi I want to activate the 5£ data package but it's not working on EE App please help me to activate the pack ASAP.

Mobile data

Hi there,I can't buy mobile data pack is there anyone for help me please

Phone bill

How do I pay for my phone bill on the app or website. I finished my contract and I’m doing pay as you go. This phone is now my relatives so I can’t pay by the phone. But I can’t view my bill or pay online

Monthly Top up deactivation

How do I deactivate monthly top up payment on my card

Payment

I’ve been charged twice. Meant to be £13.50, I’ve been charged £13.50 and £15.00 this has happened twice in the past

Resolved! I've topped up but I can't buy any add ons....

I've topped up today as apparently I have used 6.5GB in 2 weeks whilst working from home on wifi. Topped up £15 to buy an add on, but it's showing nothing available on the app or website. No live chat available which is what I've used before. Any id...

Resolved! Adding new Pay as you go sim to EE Account that has been set up for this sim

Resolved! How do i set up automatic payments

I have a pay as you go sim with a monthly pack, I want to set up card payments so it gets renewed automatically every month. I've searched on the help on the website which says to use the app to manage it.Ive linked my number to my ee app account yet...

Top up

I have topped up my balance for the payment of December so that it pay the fee for December but the system fails in registering there altough it shows that the money has been topped up