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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1088 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1477 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25705 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13762 Views
  • 0 replies
  • 6 Helpful

Resolved! How long do you have to claim a free boost?

I had a text message in September 2023 saying I could claim a free boost.I've been topping up every month for many years and usually claim boosts straight away by repying to the text message from 150.This time, I logged in to the desktop version of M...

Mag1922 by • Contributor
  • 513 Views
  • 2 replies
  • 4 Helpful

Resolved! Best way for single trip roaming

Hi all.My son is 13 and currently has an EE PAYG phone which we put a tenner on every few months. He really doesn't use a lot as he has wifi at home and at friends' houses etc. My issue is this: he's going on a school trip soon, abroad - they're trav...

Lulu234 by • Visitor
  • 431 Views
  • 1 replies
  • 0 Helpful

Pack not renewed despite having credit

My 15 everything pack did not automatically renew this morning despite having topped up £15 last night.When I text BA or AL to 150 it tells me I have £15 credit.When I text NOW to 150 it tells me I need to add some credit to pay for my pack.I tried t...

k4j by • Investigator
  • 505 Views
  • 1 replies
  • 1 Helpful

Resolved! Can't use SIM card. First activation

Hi I bought sim in Asda I didn't put sim card to my phone in UKAlready I'm in Poland and I put New sim card to my mobile.I received welcome SMS from eeI created account and installed Ee appI created account to my email address. I can't add this mobil...

Shshsshs by • Visitor
  • 430 Views
  • 1 replies
  • 1 Helpful

Resolved! text message

hello can i see my text message from several phones but same number over a period of years.

Resolved! Data

I have just bough 10 pounds to go on my dongle. It has added but hasn't added any data. How do I do this?Thanks 

Bobcat4 by • Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful

Resolved! PAYG SIM only

I have £10 credit on my SIM which I only use for CCTV.  Have been advised I need to add a subscription pack to this.  How do I do this - don't wish to add any more funds until I know it works

RossiBew by • Visitor
  • 351 Views
  • 1 replies
  • 0 Helpful
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