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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 834 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1183 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25118 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13510 Views
  • 0 replies
  • 6 Helpful

When this is fixed? ADDONS PURCHASE ERROR

ADDONS PURCHASE ERRORWe're working on fixing this page. In the meantime, find help at ee.co.uk/helpWhat happened?Sorry, we were unable to complete your request right now. Please try again later.

mmellouk by • Explorer
  • 1177 Views
  • 5 replies
  • 0 Helpful

Top up Error

I keep trying to buy data as an add on and this terrible site keeps saying an error.  I have the top money in my account.  Please fix account 

Lost SIM and converting to e-Sim

Hello Sir/Madam,I bought a pay-as-go package from EE on my previous visit to the United Kingdom. I'm going to visit soon to UK, unfortunately, my SIM card is missing, cannot find it.I bought a new package through the EE application, but I don't know ...

erkin1 by • Explorer
  • 562 Views
  • 3 replies
  • 4 Helpful

Pay as you go

I have a £10 plan pack which I renew every month i paid £10 on last Thursday as had text saying need to renew as pack ran out this week so topped up week earlier while had money to do it. Then I received a text today saying need to renew by tomorrow ...

Resolved! Top up

Hi there;May I top up my credit with virtual master or visa card?

Resolved! direct card payment Pay as you go.

I have a £5  monthly pack by direct card payment , 10% dicount should be £4.50, why are they taking £5? I have phoned put on hold while she check it out after 30mins was cut off.Thank youIan.

Ian92 by • Contributor
  • 425 Views
  • 4 replies
  • 1 Helpful

Re: SIM CARD

I also had this problem as it said my new number wasn't a real number and then it kept saying error. Then I was told to top it up by an advisor then I was told to purchase the subscription separately. Then was told to sort out the PAC number transfer...

Hmac1 by • Contributor
  • 531 Views
  • 9 replies
  • 0 Helpful
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