Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Just an enquiry

Hi...Please I need the roaming charges for Ghana.Can anyone share them with me?

Re: pack error

I have been trying to restart my SIM and currently have no coverage. I have been getting the Prepaid Packs Error whenever I either try to apply the £15 credit on my account OR just try to pay again with my card. I cannot call because my SIM technical...

Data

Why has my minutes and data gone

Resolved! Pack won’t renew

I keep getting a message saying I need to top up for my pack to renew however I topped up already and there’s enough credit. I need my pack renewed asap

Balance

Hello I did top up yesterday but can't but my pack doesn't work. It's says because no balance on my card and ee couldn't take money. But I did it by another card so I have enough money for use Ee. On my balance 5£ and I paid . For what I need pay sec...

Mobile subscription wasn't added even though money already there in my account

Problem with payment confirmation

I have a problem once I put my card for payment for my monthly pack, in the confirmation of payment. They mentioned this content is blicked contact the site owner to fix the issue. What should I do please

Mobile data

Hi there. Live in the Clydebank area and on a PAYG monthly contract. I’ve had same contract for years and have at least 60gb of days til 30th September but can’t access online. my EE sign has also gone I’ve tried turning phone off and on. But still s...

Resolved! Withdraw credit money

How do I take out the £10 credit in my EE and transfer it to my bank account?

Pay2Go Help

Hi, I recently bought the £15 pound 50GB pay to go card, the cashier gave me a pin and that I needed to go online to activate the card? I am struggling to figure out how to work this lol. When I inserted the SIM card, nothing happened either, didn’t ...