Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can’t call or text of PAYG, definitely NOT in hibernation

I missed a payment on my PAYG subscription last month so manually topped up £10. The credit is showing but I still can’t make outgoing calls or use data and can’t see anything helpful on the app or website. Please help! Really don’t have tenners to w...

Re: Text message received from EE about importance of using phone (PAYG)

Hello, I got the same message on Monday, January 29, 2024:"Hi, it seems quite a while since you last made a call, sent a text or used data. It's important that you use your phone otherwise you may lose your number as per our terms and conditions".How...

When I top up it still says I need to top up three times for a free boost

Resolved! Pay as you go

I changed to pay as you go in December as my contract had ended. I'm unable to update my app to top up by that as it says I need to provide ID at a shop to access the app. I've been into EE and was told I couldn't have the app as I'm pay as you go an...

Resolved! I keep getting packs added to my phone when all i need is just to top up.

4G PAYG stopped assigning IPv6 addresses

Good evening all,I hope my message finds you well.Up until about December I used to be assigned an IPv6 on my 4G PAYG subscription. That is no longer the case, is this going to be fixed, or is it perhaps a setting on my phone that needs updated (Pixe...

WiFi without roaming access in Spain

Hi,If I don't pay for roaming whilst abroad, can I still use WiFi where it's avaiable? I"m on a PAYG.Going to Lanzarote tomorrow and won't be using my phone much, so am hoping the hotel's WiFi is good enough to pop on for what I need.Thanks so much, ...

Not using minutes but running out

Hi there,I have a pay-as-you-go plan where I pay £10 a month for unlimited texts and 500 mins of talk time. The past few months I keep being told my minutes have run out when I have spent nowhere near that amount of time on the phone and then have to...

No options to update an expired card

Hi,My card has expired and I need to update, but there is no option in my account or profile to do this via the app or website (chrome browser). When I call 150 none of the options are suitable. Where do I need to go on the app or what would be the ...

Sim problem

I haven't been able to receive or make calls on my phone for a while now. I tried to order a new sim but it never arrived. what do I do?