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[Silvia20]

hello, I'm trying to load my card but I can't. what's the reason?

[Katie_B]

Hello @Silvia20. 

Thanks for coming to the community 

Are you trying to top up your pay as you go SIM?

Speak soon, 

Katie

[XRaySpeX]

@Silvia20 :  Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

[Silvia20]

i have made a payment i have 25 pounds in my account but my card is still not active its been 24hrs could you tell me how much longer i have to wait. thanks in advance

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Chris_B]

@Silvia20   Are you a contract or payg customer?

[Silvia20]

paying

[Chris_B]

@Silvia20  Thats  not a lot to go on ?   Perhaps explaining the issue would help. 

[XRaySpeX]

@Silvia20 : What does texting AL to 150 from your no. fully report verbatim (it is free)?