Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Renew pack not activated since over 12 hours

Pack did not renew since over 12 hours

Resolved! Top up

Hi I just paid for a £15 pack, it has said £13.50 came out of my credit but my bank has paid £13.50.

Resolved! No signal in Thailand

Hi I’am a pay as you go monthly customer and have no signal I need to get my OTP numbers for banking reasons..I have data roaming on and used in U.K. for last year although I don’t notify EE before I left the U.K. and reading posts here I didn’t need...

Re: How can I speak to someone at EE

Losing the will to live trying to actually talk to a customer advisor.

why is it that I cannot topup online ? The card number cannot be entered.

Can someone please help. I try to top up online via the website. I cannot enter my card number because the space is blanked out.

Resolved! parental guidance

can you turn off my parental guidance

Resolved! EE top up vouchers

HeyWhere can i buy ee top up vouchers.The blue packet that comes with a code that you text to 150 that allows you to top up and is pre paid in the shop that you brought it from.Where would i buy one of these vouchers and is it possible to get them in...

My EE sim card doesn't work in my home country

I started using an EE SIM card with the 'Pay as you go' plan 6 months ago in the UK. Now, I am in my home country, Taiwan.Despite showing the bars with R sign, I cannot use phone calls and SMS (which showed Failed to send). There are still a few pou...

Free roaming, no roaming on new sim?

I just purchased a sim here; ee.co.uk/mobile/free-simI picked the : £10 Subscription Pack, 20GB, 500Mins, UnlimitedTexts package.I found the link from MSE, and now in the email, it says "no free roaming", what does this actually mean...? Can I not us...

Service setting

My number has been restricted just couple of days ago, I have topped up just today, any chance that my number to be reactivated? Thanks