Ee roaming

Louise3641
Explorer

Ive topped up & cant use my pay as you go sim still

14 REPLIES 14
Louise3641
Explorer

IMG_8106.png

IMG_8107.pngIve done all of this

Northerner
EE Community Star
EE Community Star

Hi @Louise3641 

Did you activate your EE PAYG SIM in the UK? 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Yes
Northerner
EE Community Star
EE Community Star

Hi @Louise3641 

Can you try manually selecting a network. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
It gives me the following (see attached)

Nowt is attached!

Use the Camera icon above your text to upload an image file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Can you see attachments now?
Leanne_T
EE Community Support Team

Morning @Louise3641 

Sorry no image is showing in your post. 

Did you send a text to activate one of the roaming add-ons? 

Also just to check, have you made a call or sent a text message when connected to the EE network in the UK before travelling? 

Leanne.

bristolian
EE Community Star
EE Community Star

In your second post you included a screenshot of a text message "welcome to Spain". This would have needed mobile network coverage to receive, therefore is good evidence your roaming facility is enabled.

Lack of credit is the next most likely reason for any issues using your phone.