Sim issue

[AdrianAchim]

My SIM card has all of a sudden stopped working. Can't make calls, text or use any data.I can’t top up either…what should I do ?

[XRaySpeX]

@AdrianAchim : Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[AdrianAchim]

Yes , that’s true I didn’t had a chargeable action in last 6 months . Now I tried to top up with 10£ but I have this error . What can I do to complete this action and reactivate my sim ?

 

[XRaySpeX · Accepted solution]

As said, you need to call CS to get it out of hibernation. Topping-up is now too late.