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Free boost appears as pending

rattar1989
Explorer

‎14-09-2023 05:39 PM

Hello, my free boost data is  ~3GB accumulated over the last few years. Wondering why it now appears as pending and can not be used as before. My subscription pack data finished but I cannot use the data from free boost anymore. KR 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎14-09-2023 05:51 PM

@rattar1989 : If your pack has ended & you haven't renewed it you can't use your Boosts. They are pending! Boosts can only boost packs, not non-packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
rattar1989
Explorer
In response to XRaySpeX

‎14-09-2023 06:08 PM

Thanks. The pack has not ended. It ends in 10 days, I still have text and minutes available to use. The data has finished.
And it does not switch to free boost data as before. This is the first time that I see this happening. 

0 Helpful
Katie_B
EE Community Support Team
In response to rattar1989

‎15-09-2023 08:04 AM

Thanks for confirming @rattar1989. 

I would recommend giving us a call so our customer care team can look into this further for you. 

Please be sure to keep us updated. 

Katie

Michelelo
Investigator
Investigator

‎04-02-2024 11:21 AM

I hope that you managed to get this resolved @rattar1989 I have had exactly the same issue.   Some of my boosts are active but most (like you about 3GB) are inactive.   I have phone customer support on 2 or 3 occasions and spent ages on the phone speaking to various people.   In the end when I have done this I get given some GB of data temporarily to compensate, but the next month the boosts are still pending.   The support people try to help but don't seem to know why this is happening.  This is very annoying.    EE need to resolve this.   How many other people have had this issue with Pending boosts?

0 Helpful