Top up error

[g178]

Hi,

I cannot top up my pay as you go number as when I type my number on the page 'Make a payment', it says 'some errors have occurred'. I have not used the number for a while as I live abroad. I am worried perhaps the number is not working any longer. 

How could I top up or recover my phone number if the 'Make a payment' page is not working?  (A similar thing happened before and someone helped me to recover the number but I forgot how..)

Thanks. 

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM has gone into hibernation.

When did you last make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[g178]

Hi,

Thanks for your comment.

I did not use it for more than a year. Is there any way to reactivate the number? 

When I came across the same situation last time (I did not use the number for a year also.) someone told me to contact EE to reactivate by paying for a pay as you go. My memory is very vague and don't remember where I called..

Thanks.

[Leanne_T]

Hi @g178 

Thanks for coming here. 

Please see our Why Has My Top Credit Run Out? Help page for full details and contact information for the pay as you go team 🙂

Leanne.

[XRaySpeX]

As it's been inactive for over 9 months you can't get it back. You would need to get a new PAYG SIM.