Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 12142 Views
  • 7 replies
  • 8 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 8864 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 31162 Views
  • 25 replies
  • 21 Helpful

Resolved! Adding money to keep my number

Hello, Before travelling I was given some advise to change to a pay as you go sim. As I understand I can keep my number if i put some money on my pay as you go sim. I have just logged in but I'm not sure if I have tried to do this too late but I can'...

Lquinn1 by Visitor
  • 272 Views
  • 1 replies
  • 1 Helpful

Resolved! Help

I want to switch my pay as you go to monthly sim 

using EE number when abroad

Hi,I am on PAYG, buying a new pack every 30 days. If I moved abroad and had no uk address would I still be able to use my active pack? Would I be able to top up my phone and use it to keep my phone number live? Thanks 

Resolved! Pack didn't automatically renew

Hello, my £5 pack didn't renew this morning, I topped up last night and the balance is showing there is more than enough to renew the £5 pack. But I keep receiving messages saying I need to buy an add on pack. This has happened before, and was resolv...

Andros by Explorer
  • 1292 Views
  • 7 replies
  • 1 Helpful

Can't get texts

Quite suddenly, starting Dec 2022,  my ee pay as you go phone can't receive texts or send texts while in the USA.  I am unable to get access to any of the available networks like T-Mobile, Verizon, or ATT.  It has always worked before, for approximat...

darlene by Contributor
  • 862 Views
  • 11 replies
  • 1 Helpful

PAYG cannot be linked with my account

bought a new PAYG sim card, tried to add it to my account which has no number on it, but failed. alert message saying "this number has been linked with other aco**bleep**". why and how to get it sorted?

wayneww by Explorer
  • 444 Views
  • 3 replies
  • 0 Helpful