Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I have a new number i want buy internet bundle

Roaming on Pay as you go

Absolutely disgusting that as a pay as you go customer I have tried several times and am unable to use my add on pack in France.I also have a constant issue with it when I come back to the UK from working abroad. I think I'll be getting a different p...

Cancelled account trying to charge

Hi bought a dongle before my services were able to be connected I cancelled immediately with the shop as it was only whilst we waited and I am being written to at not my address my partners who paid on his card for the dongle and sim. I am an ee broa...

Data issues

Hi, I need help, I bought a 60 GB home hub last Friday and it's now down to 35 GB. We were out for over a day and a half, we don't download films or anything, can anyone help, before I throw this away once it ends? Thanks in advance.

Help how do i put a voucher on my phone so i get more data

Ee payg 4g

Hello

Unable to make calls

Have topped up my phone but are unable to make calls

Delay my top up

My choosen card is under the balance now can I delay the payment to be every 22th each month instead of 16th of each month?

EE calls fail

Have been unable to make calls or receive calls on my EE network - keeps cutting off - just an iPhone 7 and pay as you go. Why?

SIM card trouble

My SIM card is in I see the bars and I added credits to my account. I am still unable to make or receive calls and on my account it’s telling me I have 0 data available and no calls or texts available. What do I do? I’ve tried adding my sim to an acc...