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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22274 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12632 Views
  • 0 replies
  • 6 Helpful

EE number may be deregistered

I recently encountered an unexpected issue with my EE Pay As You Go phone card, and I'm reaching out to the forum for advice and insights. Despite having left the UK six months ago, I've diligently kept my phone account active by topping up credit ev...

Retaining my mobile number while abroad

I'm currently travelling outside of the UK for four months, having left at the start of Jan and requested to switch my contract to PAYG at time of departure. I did not realise I needed to use / activate my 'new' PAYG plan in the UK before going abroa...

Kenh94 by • Explorer
  • 505 Views
  • 2 replies
  • 1 Helpful

Resolved! Data

How can I get more data until my new one start

top up with pin

hello, I can't add the pin from the voucher, it always gives me an error and I can't add it, please help me if you can, I'm not in the United Kingdom, I'm in Bulgaria, I have roaming on, I don't know why I can't add it, please help me

Ivana09 by • Investigator
  • 473 Views
  • 1 replies
  • 1 Helpful

PAYG sim card error - can someone PLEASE help from EE!

Could someone please help with an issue I have with a PAYG sim card that has had the number disconnected in error.I have spent nearly 2 days, on and off of live support chat, on and off the phone (someone from EE will get back to you in 24-48 hours a...

Ivana

hello, I bought a voucher but I can't put it in because my number is suspended, how do I put it in?

Ivana09 by • Investigator
  • 366 Views
  • 6 replies
  • 1 Helpful
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