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Topped up phone - Pack not auto renewed. Help

MrRe
Visitor

‎13-09-2024 04:20 PM

Topped up, pack not auto renewed.

This has happened 4 times now.

Showing I have credit and confirming I have credit with 150.

Had to wait in a cue to access your app for 5 mins and your telephone support never works.

 

Communication experts? This is ridiculous 

 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎13-09-2024 05:35 PM

Hello @MrRe ,

Welcome to the community,

If you have been trying to speak to customer service today, they are probably very busy due to new IPhone and IWatch and customers pre-ordering, this seems to be happening with 02 as well, as I have read in another thread.

It worked for me on Wednesday, hardly waited at all. Did you try pressing 1 and then 2 to speak to a customer?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎13-09-2024 06:03 PM

@MrRe : Which pack do you have?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful