Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Dual eSIM won’t send texts make calls or use data

I am living in Canada now so set up a dual eSIM on my iPhone and changed my EE contract to pay and go which I have topped up. My primary is my Canadian mobile and I have an EE eSIM as a secondary line. I receive texts to my UK number fine but am unab...

Resolved! Sim only

Looking to get a pay as you go sim card for daughter, there's a £10 deal that lasts 30 days, if there's money left after 30 days what happens to that credit?! It has 500 minutes, unlimited texts so I don't imagine she will use any of the credit.... ...

No credit

Not sure why I’m getting the phone prompt recording here in England “it looks like you don’t have enough credit to make this call “when I have 21 GB left to use that I can see on my EE account !it is my first time using EE and I bought the 15 £ …25 G...

Re: A problem with my account. Not reciving calls or texts

I have tried all options and numbers to try and speak with somebody about roaming charges and even tried the app it appears you have made the whole system so complicated the service is totally frustrating or useless.

Ee roaming

Ive topped up & cant use my pay as you go sim still

PAYG - Checking charges

Can anyone tell me if there is a way to check that the deductions from my PAYG credit are correct?Normally it's just £1 every week to renew my pack, but occasionally I see odd, additional amounts have been taken and I cannot seem to find out why. I h...

Resolved! Blocked account

How can I unblock my account? I am not in the UK (in China) and can not phone the number given.I need to speak/explain the issue to an online representative.Is there any way to do this?

Pay as you go

Forum Posts

Understanding Pay As You Go Hibernation – and how to keep your number active

bill

We've upgraded our Data Boosts

Our new Data Add - ons

What’s EE Data Rollover and how do I get it?

Dual eSIM won’t send texts make calls or use data

Resolved! Sim only

No credit

Re: A problem with my account. Not reciving calls or texts

Ee roaming

PAYG - Checking charges

Resolved! Blocked account

EE data SIM expiry / hibernation

Wh

My ATM card block

Ending of... Legacy £1 weekly pay as you go

Brought EE sim from shop, followed link, purchased plan and nothing

Switched to paying from credit but DDs still being taken

How can I drop off my number?

PAYG SIM in Hibernation with £10 credit — cannot call 150