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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 263 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 409 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 23208 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12949 Views
  • 0 replies
  • 6 Helpful

Problems Activating a PAYG SIM

I bought a PAYG sim from WH Smith Yesterday,  When I tried to activate it online it said there as a problem with the serial number. I rang customer services 3 times and was told to restart my device and they would call me back. They didn't or couldn'...

Dan_Rose by • Visitor
  • 508 Views
  • 1 replies
  • 1 Helpful

Subscription sim arrived

My subscription sim pay as you go arrived, I’ve put it into my phone and followed the instruction and created an account. I’ve downloaded the ee app but there is no option to click on for “Packs”. I have text “all packs” to 150 had no luck. I’m unabl...

top up

i topped up my credit with 20£ but cant get a subscription pack with the money. when i check my balance my actual credit is 0£. how can i get the pack without having to pay for it again? 

yara2 by • Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Re: pack error

Hey, i'm also having the same problem. Put 15 on my SIM, tried calling, texting or anything and it's not workingIs there anyway to reactivate the phone sim online or would I need to go into an EE store to do it?

Ekeoma by • Explorer
  • 284 Views
  • 3 replies
  • 0 Helpful
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