Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

30 pound pack

Hello,So I ordered a pay as you go sim. I chose 30 pound pack. When I put that new sim card I received a text from EE that my balance is 20 pound. I went to the salon and they told me that 10 pound you are receiving with a card already. Alright then,...

Disconnecting my phone

I have just received a text from EE saying my phone will be disconnected and I will loose my credit as I havent made a call for a while but I made a calls on February 7 and 25. Why have I received this notification?

Resolved! Issue processing payment

My Doro mobile states 'there was an issue processing your payment.' I followed this link: https://ee-payment-failed.web.app but it leads to a general ee information page, nothing about payment failed. I just use my Doro for phone calls and texts, don...

Resolved! Renewal of Subscription Pack using E VOUCHER

I want to buy my subscription but its keeping canceling

Resolved! Using phone abroad

I am currently abroad (I plan to be here for a long time). But I can't make calls or send text messages. Tell me, please, what do I need to connect in order to have this opportunity? My sim card is with pay as you go. Maybe I need to connect some mor...

how to change my pay as you go from £5 to £10 per minth

All text failing

I changed over to pay as you go before going travelling Asia last September. I was told I would have to send a text every 4-6 months to keep the number active, so I have topped up £15, but every text I send from my Uk number fails.I am still receivin...

Subscription pack provided to incorrect number

Hi! I brought a subscription pack today for my new number XXXXXXXXX on EE which I entered on the app before paying. However, the subscription pack has been added to my previous number which I am not using anymore. XXXXXXXXX [Mod edit: Please do not p...

Resolved! Impossible to add £10 subscription

Hi,I have tried now for several weeks to add a £10 subscription for unlimited texts and some call minutes. For me and my dumbphone, data is not a necessity or a desire; any free data can be safely ignored.The web interface does not allow me to do thi...