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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 288 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 442 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 23296 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12973 Views
  • 0 replies
  • 6 Helpful

Resolved! Top Up Not Working

Hi, I got my first EE sim when I first arrived from the States. It worked flawlessly for a month or so I was here. I went back and have come back to London this year again and I still have the sim and the number. I tried to top up at the airport and ...

shrabya by • Visitor
  • 1790 Views
  • 2 replies
  • 2 Helpful

Resolved! subscription packs and roaming charges

Hi can anyone explain how to buy a subscription pack before leaving the UK? My packs renew automatically every month and so I cannot see the option of buying a new pack on my account. EE website says: If you’re a Subscription Pack customer, make sure...

lubru by • Valued Contributor
  • 2276 Views
  • 10 replies
  • 2 Helpful

Resolved! Sim for mini wifi

Evening.I purchased the payment sim with the small WiFi box from curries yesterday. I've set it up but I will need to some how see how much credit I have left. I don't know how to do that? When I try linking the device it asks for telephone number wh...

Setting Up Card Payments

Hi there,I'm trying to set up recurring card payments to top up my phone (as you can save 10%), but every time I try the 'card authorisation' window that comes up doesn't actually work. I've had the same issue for months and I have tried different de...

Lola82 by • Investigator
  • 502 Views
  • 7 replies
  • 2 Helpful

Problems Activating a PAYG SIM

I bought a PAYG sim from WH Smith Yesterday,  When I tried to activate it online it said there as a problem with the serial number. I rang customer services 3 times and was told to restart my device and they would call me back. They didn't or couldn'...

Dan_Rose by • Visitor
  • 509 Views
  • 1 replies
  • 1 Helpful

Subscription sim arrived

My subscription sim pay as you go arrived, I’ve put it into my phone and followed the instruction and created an account. I’ve downloaded the ee app but there is no option to click on for “Packs”. I have text “all packs” to 150 had no luck. I’m unabl...

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