Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pack not renewed

I topped up my pack not renewed

No data rollover

Hi. My Pack15 was expiring 7 Oct with over 20GB of unused data so the morning of the 7th I purchased a Pack5 (as I only needed the EE sim for another 3 days before returning to Canada, where I live). Today I received a text message from EE saying I'd...

Resolved! refund

Hello. I have top-up my ee for 5 pounds, and then bought a pack for 10 pounds. Now I don't want it anymore and canceled the pack. Can I have all my 15 pounds being refund?

Resolved! 20 GB for £10

Hi I did a top-up for £10 and the offer was 20GB data.If i check BALANCE , it shows me £10 but not the details. How do I check my data?

Help me for all unmlited date 125GB n not work for 4G out around

Help me not work unmited data n not work for 4G out around

Re: payment history

Hi, I cannot find my billing history? The only thing close to it that I can find is the top up history, which only shows the past 90 days! I need to see the billing history for the past 12 months at least. Thank you!

App support

I’m having problems with the my ee app. I just want to too up a payG sim, when I click on top up it redirects to the website with button to top up, only a button telling me to install the app. Click on it and the cycle begins again. this is the same ...

Resolved! plan gor data

30£ still 100gb?

Unable to change subscription plan

My number is [edited]. When I tried to change my subscription pack to another one, it said 'Sorry, we were unable to complete your request right now. Please try again later.' That stops me from choosing any plans. However, when I used another number,...

Resolved! Deal

1115 have txt me with like a deal thing, I have replied over and over again to but it but it’s not doing anything, could you help?