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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1782 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2640 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27846 Views
  • 11 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14539 Views
  • 0 replies
  • 6 Helpful

Top up

I've just topped up and new to ee but won't let me make calls.

Happy61 by • Visitor
  • 358 Views
  • 1 replies
  • 1 Helpful

How to avoid pay as you go sim number from being deactivated

I have a pay as you go sim, and is now travelling abroad (in North America) for more than 6 months. Like to know if I make a manual top up to my account once every 6 months be enough to be considered as active to avoid the number being deactivated af...

AC_ca by • Explorer
  • 2074 Views
  • 19 replies
  • 6 Helpful

Refusal of EE to repay remaining credit

EE refusal on PAYG remaining credit, has anybody else suffered from what is essentially theft of money by EE and managed to recover their money?although not a large amount it is the principal of taking a sum of money and refusing 2 days after taking ...

Resolved! SIM Local Pack renewal

I bought SIM local pack for my temporary stay in UK and now reaching my 30 days in 7 days. And l will stay another month until Feb 18th. I received an SMS as below:Your current SIM Local Pack ends in 7 days, so make sure you have £20.00 credit to ren...

snapis by • Investigator
  • 712 Views
  • 3 replies
  • 2 Helpful

Add plan

Hi how activation paket? I have a 10 pounds and me packs for 10 pounds, as soon as I activate the package I receive information that the money has been returned to my account

PROker by • Visitor
  • 418 Views
  • 1 replies
  • 1 Helpful

Top Up Problem

Hello,I have a problem with EE. I can't pay the top up online it is not accepting my visa card. I tried several times although my visa card is working elsewhere.I am abroad at the moment so I can't pay in store, and I need to renew the package.I have...

New pack not working

I just topped up and ordered a new pack. Previously this worked and the pack started working quickly.This time - nothing.Pack shows as purchased but nothing happening on my phone.Grateful for any ideasAli

alihosie by • Investigator
  • 2432 Views
  • 18 replies
  • 4 Helpful
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