Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

calling abroad

Hello, I am paying as I go and just now I top up 5 pound to have credit to make calls.but unfortuanly I cannot make calls, could anyone tell me what to do.I am in Kuwait now. regardsSamirah

Resolved! Want itemized phone bills pay as you go

Resolved! Request for Refund of Mistaken Top-Up

Dear EE Team, I hope this message finds you well. I recently topped up my account (mobile no ************) by mistake. I have since left the UK and am currently abroad with no definite return date. I kindly request that the amount be refunded to my...

Resolved! Data Add on’s

Hi everyone,I have a subscription pack, £15 a month, if I was to buy a “Data” add on for £13 for 10GB that will last up to 30 days, is it possible to use this Data add on in the USA ?

Are EE Top-Up cards still valid?

I am a UK expat. I have accumulated three EE Top-Up cards in my 'phone' draw. Are these obsolete (I always top-up for trips online)? They appear to be an obsolete technology.Do they have any monetary or minutes value stored up in them? If so,, how d...

New payg sim pre paid for a subscription pack but not added to my account

Resolved! I want to have account

How i tapup?

Updated my monthly bundle

I have bought bundles for 30 pounds. However, i can not found anywhere to get them. Is there anyone to help ? I was basically using the monthly bundles for 15 pounds. This was an upgrade

Change credit card

HiI no longer have access to the credit card used for paying my monthly top up.I'm trying to set up a new card and it all goes fine until I get to the credit card authentication where I get an error message saying "The content is blocked. Contact sit...

Resolved! How not to lose number

Hi, i received the following text from -ee- week ago:“Hi, as you haven't made a chargeable call/ text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the ...