Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Replace lost SIM card: credits are gone

I lost my SIM card and requested a replacement. After I receipt the replacement SIM card, I found the credit in my old SIM card is no longer there. How can I get it back please?thanks

Resolved! Start

Start my 10£ pack

Resolved! Re: How to recharge

I want to stop my subscription now

Cant send messages from Abroad but I have topped up

I am in sweden and Ive topped up twice now! I still cant send a message. For example trying to send to 150 "HELP" but it saying its not delivering. What is the issue? I need to send some messages to keep my number! thanksAnn

Can’t call or text of PAYG, definitely NOT in hibernation

I missed a payment on my PAYG subscription last month so manually topped up £10. The credit is showing but I still can’t make outgoing calls or use data and can’t see anything helpful on the app or website. Please help! Really don’t have tenners to w...

Re: Text message received from EE about importance of using phone (PAYG)

Hello, I got the same message on Monday, January 29, 2024:"Hi, it seems quite a while since you last made a call, sent a text or used data. It's important that you use your phone otherwise you may lose your number as per our terms and conditions".How...

When I top up it still says I need to top up three times for a free boost

Resolved! Pay as you go

I changed to pay as you go in December as my contract had ended. I'm unable to update my app to top up by that as it says I need to provide ID at a shop to access the app. I've been into EE and was told I couldn't have the app as I'm pay as you go an...

Resolved! I keep getting packs added to my phone when all i need is just to top up.

4G PAYG stopped assigning IPv6 addresses

Good evening all,I hope my message finds you well.Up until about December I used to be assigned an IPv6 on my 4G PAYG subscription. That is no longer the case, is this going to be fixed, or is it perhaps a setting on my phone that needs updated (Pixe...