Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top up moble wifi

Can anybody tell me in the most simple terms possible how to top up my mobile wifi thanks

Holiday to Australia PAYG

Hi, I have an Everything pack on Payg and aware I won’t be able to use my pack allowance in Aus. I’ve seen on here that I can purchase a data add on when I get there, but can someone advise if I do this on my phone or is it a data package I purchase ...

Recent usage

HiI am a pay as you go customer. How do i check my recent usage and payment history? I cannot see anything in the app or the website.TIA.

Sim card in cameras

I have 2 cameras for keeping an eye on livestock. The first one I fitted I have a £10 monthly subscription. My second one just recently fitted I just put £10 on my card so I could use it. When I try to ceeck my balance on my account I can onlky see t...

PAYG sim

Hi, Ordered a PAYG sim, just received it and need to add credit. I put the sim in my spare phone to activate, instructions require me to create an account but I don't have any credit so surprise surprise I can't create an account. Tried looking on li...

Resolved! Bundle

How do I change my balance of £30 to a £30 bundle deal

I've topped up my £15 for renewin my package but it didn't renew and now I don't

Resolved! How to do the top up

SIM for lift emergency line

Our block is changing the lift emergency line to a GSM system which needs a SIM card. Our suppliers are saying we need one on a contract for £10 a month, whereas PAYG seems a no-brainer to me. I'd be surprised if it made more than half a dozen call...

data allowance from pack been used despite unlimited data add on

the data allowance from my pack is been used but i have an unlimited data add on so the pack allowance should not be getting used, i called customer services and they reset my data allowance but it is now getting used AGAIN! if this does not get sort...