New payg sim pre paid for a subscription pack but not added to my account

Amacca1981 · ‎05-05-2024

XRaySpeX · ‎05-05-2024

@Amacca1981 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Amacca1981 · ‎05-05-2024

Says £0 balance. I paid £30 upfront and had the sim delivered. I chose the 125gb pack

XRaySpeX · ‎05-05-2024

Full msg? What else does it say?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Amacca1981 · ‎05-05-2024

Your current balance as of today 07:10 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

XRaySpeX · ‎05-05-2024

When was the SIM activated?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Amacca1981 · ‎06-05-2024

Last Wednesday 1st may

Amacca1981 · ‎06-05-2024

The delivery consisted of my SIM card and a paper saying that 2 £15 credit will be added to my account within 2 days and then I can exchange them for my £30 subscriptions pack. Can I get a refund as I’m going to cancel my payg sim

Leanne_T · ‎06-05-2024

Morning @Amacca1981

Thanks for coming to the community.

To get the account looked into, please call us on 150 and the team will be happy to help you with the credit 🙂

Leanne.