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calling abroad

Samoorchia
Explorer

‎07-05-2024 06:43 AM

Hello, I am paying as I go and just now I top up 5 pound to have credit to make calls.

but unfortuanly I cannot make calls, could anyone tell me what to do.

I am in Kuwait now.

 

regards

Samirah

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎07-05-2024 07:06 AM

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
bristolian
Legend
Legend

‎07-05-2024 08:05 AM

Does your phone show a connection to any Kuwaiti networks? Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.

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