Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! SIM Life Overseas

How long will the SIM remain active/functional when outside of the UK, can I return from 3-months in Latin America , buy some credit, and expect the SIM to accept and make calls?

Pay As You Go Roaming - can't receive any calls although I have credit in accoun

Hi there, I have recently switched to PAYG, put £5 in and I am not being able to receive any calls whilst in Spain - the phone doesn't ring and it just shows me a missed call... This is really frustrating as I can't log in into my banking and there ...

Resolved! transferring phone number from EE Flex plan to new EE pay monthly

can i port my number from a Flex plan to a new pay monthly essentials plan? I dont really want to have to change my phone number.

Resolved! Refund from SIM issues

I would like to file a complaint and request an alternative solution for my issues. In early November, I encountered an issue with my EE number and sought assistance from the EE staff. After some discussion, they advised me to top up and charged me £...

Resolved! Can’t make calls from Thailand on pay as you go

I am out of the UK in Thailand. Before I left I converted my account from pay monthly to pay as you go to retain my UK number. I’ve topped it up as advised, current balance is £10. I just need to make a call or send a text to keep my account active b...

PA

I wanna switch from PAY AS U GO to monthly but is there a way to do it without going out and calling you

Resolved! To up

Hi I’m a customer on pay as you go, how do I to up?

PAYG pack not renewed

I put £10 credit on for my bundle to renew today but its not renewed, I've had a message to say I need to top up for my pack to start, I messaged 150 with NOW but all I get is that I don't have enough credit yet if I do a balance check I've got the £...

Ee pay as you go

For some reason my phone has picked up my new phone number from my new ee sim card but I can't activate it

Resolved! How mutch is just a sim contract with this number I'm using now

How mutch is a sim contract with this number I'm using now