Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 734 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1022 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 24820 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13417 Views
  • 0 replies
  • 6 Helpful

Resolved! Can't contact EE to reactivate sim

I tried calling 150, but I have no credit to even go through that. I also do not have a  house phone. I am not sure on what to do, as it is pretty urgent that I am able to recieve texts and calls. I was wondering if there was a way to contact EE cust...

Resolved! Cant send messages with unlimited texts

Hi there, i used to use just top up but then I bought a £10 pack that includes unlimited texts, I still have 13p in the top up but also the unlimited texts but I still can't message or call people    [Mod edit: Image rejected as it contained persona...

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OliGruner by Investigator
  • 510 Views
  • 5 replies
  • 0 Helpful

roaming abroad

so im in spain on holiday and when u arrived 150 said i had to pay either £2.50 for 24hours to allow me yo use my current pack i bought in Uk; or £10 for 7 days. So i payed the £10 for 7 days however im still not able to data roam

d_duru by Visitor
  • 456 Views
  • 3 replies
  • 3 Helpful

Allowances are showing as zero although i have 15£

I bought 2 sim pay as you go from a shop near me. One is okay but the second has the balance 15£ without minute and gega allowance. It was supposed to get 50 gega based on the offer I purchased but it's still zero.Can someone help please? 

Rozanaj by Visitor
  • 310 Views
  • 1 replies
  • 1 Helpful

Subscription data pack waiting

Hi! I just bought a new sim card with £15 data for 25GB. It was working for a while immediately after I inserted the sim card but 30mins after its not working anymore and it says my 25GB pack status is still waiting. How to resolve this?

Closing Adjustment

Hi,EE deducted £5 from my account in the name of Closing adjustment.What is meaning of closing adjustment?After that my sim is roaming but unable to receive texts.Please guide/help to solve this.