Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Zero data

New payg customer. £15 bundle should show 25gb. App shows zero. Any idea why. registered today.

Pack

I want to subscribe to 50 gb but I could not, could you please guide me?

subscription packs

Hi just wonderimg if someone could advise please, i recently gotten 2 EE sims both orderes seperatly online one for my son and one for my daughter, both sims have arrived and successfully ported over old numbers etc, when purchasing i went for the £1...

Resolved! Need more cost-effective calls

I seem to be topping up weekly and I am 'lost' as to what I can choose for my needs. I have just had a new basic phone after using a 30 year-old Nokia. What top up should I buy? I do not use my phone for internet, occasionally text but primarily use ...

New sim problems

@Everyone Hello i brought a new sim card today and ove added 15 pounds credit. It states I have 15 on my account when I text balance to 150 but on my ee app it says 4 pence I've not used the sim card for anything yet so it couldn't of used the credit...