Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! How do top up another number?

Any way to check If PAYG sim is 25mbps capped without heading to the store

I had 2 EE PAYG sim's and I cannot find notes on my Mac to tell me if the one I trashed or the one I kept is data limited. Is there any SMS shortcode to check or do I need to head to the store?thanks!

Do I need to switch to the new pack myself?

Right now I'm still on 30gb for £20 and have been on that for the last 6 months, along with the free 40gb offer, but that runs out tomorrow.So do I change over to the 50gb for £20 pack or is that automatic, because it's the same price?Also will I sti...

linking a mobile sim only to my current Broadband accountt

I have a pay as you co EE sim card con activated would like to get the mobile up and running on a monthly contract basis

Resolved! No signal after being away for 10 months.

Hello there ! I’ve been away for long time and just came back. But my EE sim doesn’t seem to work at all, cannot get any call or messages … what can I do?

Resolved! how do I add boyfriends phone number to my EE account?

how do I add boyfriends phone number to my ee account, so I can pay for his phone ?

Resolved! Top up

Bought £20 credit in a Morrisons supermarket last week. The receipt states it has been applied, but the balance still says £0.00 credit. What happens with this please?

SIM card

Hi, I have SIM card 20pounds pay as you go Trying to set it to us abroad in Portugal No internet connection

Resolved! Switching/porting number

Hi people is it worth it to port my number from giffgaff to ee? I CANT TOP UP WITH THIS EE ... I DONT WANT TO USE NO APP :X THIS IS ONE OF THE REASON I WANT TO FINISH WITH Giffgaff THEY ARE GivING ME B00lsheet ABOUT SECURITY gdpr NOOO I DONT WANT T...

Unable to use sim

I bought a PAYG SIM, inserted in an unlocked galaxy phone. The notification I get states the SIM is not not provisioned for voice,though the oackaging clearly states 5GB Data plus 500 minutes and u limited text.I have bought a voucher to top up, but...