Sim problem

[Danishon]

I haven't been able to receive or make calls on my phone for a while now. I tried to order a new sim but it never arrived. what do I do?

[XRaySpeX]

Is it on contract or PAYG?

[Danishon]

Its PAYG

[Christopher_G]

When was the last time that you used it for chargeable activity, like making a phone call or sending a text message, @Danishon?

Chris

[Danishon]

The last time I could make a call was November. Now every time I try, it fails. I also cannot receive any texts or calls since November

[XRaySpeX]

@Danishon : But was it a chargeable call?

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.