Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22312 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12652 Views
  • 0 replies
  • 6 Helpful

Can’t delete or change card

I am on pay as you go and need to delete a card and use a different one for this, however I can only add a card  and there’s no way on the ee app to delete the card I no longer need. Honestly stupid I’ve seen multiple other people with this problem s...

Add ons missing from account

Hi all,I have pay as you go for ages. It started with £1 a week for 100mb, 10 mins and 10 texts. Over the years I have accumulated a lot of free boosts and now get 1.1gb, 80 mins and 35 texts weekly for £1I have been having some issues with add ons i...

Taarna by Visitor
  • 329 Views
  • 1 replies
  • 0 Helpful

Resolved! Sim not working

I brought a pay as you go sim. Applied to have it ported to my old number. But I have full signal shows 4G but I can’t text call or use internet can’t even call 150. I have gone to activate sim page says there is something wrong call 150 but I can’t....

Stevenew by Investigator
  • 427 Views
  • 9 replies
  • 2 Helpful

Zero data

New payg customer. £15 bundle should show 25gb. App shows zero. Any idea why. registered today. 

Becd1234 by Visitor
  • 264 Views
  • 1 replies
  • 0 Helpful

Pack

I want to subscribe to 50 gb but I could not, could you please guide me?

Issam623 by Visitor
  • 262 Views
  • 1 replies
  • 0 Helpful

subscription packs

Hi just wonderimg if someone could advise please, i recently gotten 2 EE sims both orderes seperatly online one for my son and one for my daughter, both sims have arrived and successfully ported over old numbers etc, when purchasing i went for the £1...

Resolved! Need more cost-effective calls

I seem to be topping up weekly and I am 'lost' as to what I can choose for my needs. I have just had a new basic phone after using a 30 year-old Nokia. What top up should I buy? I do not use my phone for internet, occasionally text but primarily use ...

beajay by Visitor
  • 310 Views
  • 1 replies
  • 2 Helpful

New sim problems

@Everyone Hello i brought a new sim card today and ove added 15 pounds credit. It states I have 15 on my account when I text balance to 150 but on my ee app it says 4 pence I've not used the sim card for anything yet so it couldn't of used the credit...

Resolved! Free boost questions

Hi there when I get a free boost does it stay on my account for future months or does it expire after it has been used  

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ch1121 by Established Contributor
  • 329 Views
  • 1 replies
  • 0 Helpful

Birmingham

Я хотел бы отказаться от своего тарифного плана за 10 фунтов, где 8 гб интернета и 500 минут звонков , на пакет 125 Гб интернета со скоростью 100 МГБ Здравствуйте и безлимитные звонки и сообщения.

Max26871 by Visitor
  • 584 Views
  • 8 replies
  • 2 Helpful