Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pack not renewed despite having credit

My 15 everything pack did not automatically renew this morning despite having topped up £15 last night.When I text BA or AL to 150 it tells me I have £15 credit.When I text NOW to 150 it tells me I need to add some credit to pay for my pack.I tried t...

EE took 11GB from my last pack

Hi, I had 11GB of data from my previous packs left, EE took it all away. I need to understand why ? Thank you

Resolved! Can't use SIM card. First activation

Hi I bought sim in Asda I didn't put sim card to my phone in UKAlready I'm in Poland and I put New sim card to my mobile.I received welcome SMS from eeI created account and installed Ee appI created account to my email address. I can't add this mobil...

Lagos - call to this number are barred from your phone (ABROAD)

Hello EE,I receive the error "call to this number are barred from your phone" cI activated the " PAYG" Sim and used it before I left.I have it linked to my Apple ID, Linked on the EE app. (I could see my balance of £10 )I made top up of £5 to make su...

Resolved! text message

hello can i see my text message from several phones but same number over a period of years.

Resolved! Topup

I want to go my apps

Resolved! Data

I have just bough 10 pounds to go on my dongle. It has added but hasn't added any data. How do I do this?Thanks

Resolved! PAYG SIM only

I have £10 credit on my SIM which I only use for CCTV. Have been advised I need to add a subscription pack to this. How do I do this - don't wish to add any more funds until I know it works

Resolved! Underground Wifi

Hiya,currently very confused. Spoke to a EE tech advisor on Friday about my EE underground WiFi not working for about two weeks -he said I needed to go to a tube station to run tests on the connection but I couldn’t do it then. So I called tech suppo...

Unable to purchase a subscription pack

I am trying to purchase a subscription pack for my SIM. I get to the payment page, but it then says "Additional payer authentication required to complete your payment."On chrome I get a little unhappy face saying "This content is blocked. Contact the...