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£5 pack on older sim.

JRM6
Visitor

I am using a  Phone and SIM which hasn't been used since July 2023 and when I go into my EE account I do not get offered the £5 pack, only £10. which is too much for the amount I use the phone for.

Can I still get a £5 pack or do I need to go through my phone and not account or ring EE?

Any help appreciated.

4 REPLIES 4
Leanne_T
EE Community Support Team

Hi @JRM6 

Thanks for coming to the community. 

Is the SIM card still active? 

Can you text ALL PACKS to 150, do you get a reply with all available packs? 

Leanne.

XRaySpeX
EE Community Star
EE Community Star

No, as you have not allowed the legacy £5 pack to auto renew when it wanted to over the past 6 months you can no longer buy it. You now must buy a current pack of £10 or more.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Sousou1
Visitor

Me too I want that £5 pack for my sons, I can't do £10 each, it will be great if it come back!!

Thanks 

XRaySpeX
EE Community Star
EE Community Star

@Sousou1 : Well, you can't get it now unless you had it in the past & never let it go!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP