Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

4gee top up

Having a nightmare topping up mobile broadband. Managed to add funds but can’t activate top up as I need mobile data to do so! So frustrating. App isn’t working and I’m going around in circles.

Resolved! Are there charges to receive texts and calls for PAYG in the EU from June 2023?

Hi, are there any charges to receive texts and calls when in an EU country as a PAYG customer? And will this change from June 2023? If there are charges, do these comes out of my credit on my account? Thanks, Laura.

I have a £10 talk pack for which I pay monthly. Does this mean free roaming?

The EE website is confusing. It says long term monthly users still get free roaming. I am a long term customer with a £10 talk pack for which I pay monthly but when I look at my account details it says I am a Pay As You Go customer? I am totally c...

can't subscribe to packs

Hi, Im trying to subscribe from one of EE's packs but then it won't go through. I have enough balance and all, but it's stuck on the paying option. I tried paying through top up as well as with my card, but still to no avail.

Roaming charges

HiI have just finished a 24 month contract and moved to payg. When I was doing the online chat to swap over I asked the question about roaming charges. And I was told twice I can definitely use my subscription pack data, calls and texts in the eu. Is...

Using credit for your pack

I previously had over £7 as credit and added extra £10 yesterday for the £10 Pack. However it keeps asking me to top up in order to activate the pack. How many times do I need to top up for a pack? My account currently has £17.34

Resolved! PAYG TO PAYM 20% off offer

I’m thinking of switching to PAYM from PAYG and I wan’t to keep my number and get the discount, I’ve been with EE and had this number for a year now, Although when I text switch to 150 I don’t get a discount code. (I did buy a £10 pack around a month...

The credit account did not receive the top-up amount

In order to buy a data package, I recharged 10 pounds, and the credit card deduction was successful, but there was no record in the credit account. I then recharged 9 pounds, and after success, I spent 8 pounds from the credit account to buy a 2G dat...

New sim, transfer a pack

I have just bought a new ee sim and want to transfer my payg pack from an old one, how do I do this?

Pay as you go credit

My aunt recently passed away leaving £70 of credit on her EE pay as you go mobile. My uncle hates modern phones and refuses to use my aunts phone as he prefers his own which is also EE pay as you go. Is there a way to transfer the credit from my au...