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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1480 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2035 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26670 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14216 Views
  • 0 replies
  • 6 Helpful

Sim card validity abroad

Hi guys, I have an PAYG som card and want to know how long my card will be alive when abroad in roaming. Some mobile operators state it doesn't matter what you do, even if you top-up your card, after 180 days card will deactivated if it's not connect...

Re: EU Roaming clarification

Hi I  am in Cyprus and arrived yesterdayI only want to receive text messages , nothing elseMy ee phone is in credit I have read replies on this topic and understood that texts could be received freeBUT having just received a text from the UK I got th...

Problems with poorly-designed anonymous top-up

These are my experiences using anonymous top-up.1. First I need to input the number (of course), so I copy and paste this from my contacts. This doesn't work, because you only accept the UK format with a leading 0, and the number in my contacts is in...

Resolved! Convert package to roaming credit

Hi! Before stopping my package subscription, I topped up my credit and it automatically renewed my package. I  did not know about this previously and wanted to have the credit available to me in roaming mode as I am in Pakistan and need to be able to...

zwj390 by • Explorer
  • 629 Views
  • 6 replies
  • 1 Helpful

Resolved! Change pack to use data with old SIM card

Hello, my partner bought a cheap 'burner phone' (I.e. not a smartphone) few years ago with EE as provider. He's finally got a smartphone now but when I topped up his credit by £15 he still only got free minutes and texts. It seems he has only got the...

Krisha1 by • Explorer
  • 1030 Views
  • 4 replies
  • 3 Helpful
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