Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Gigabites

Compro el paquete de 15 libras pero solo me dan 15 gigabites y no 25 gigabites como ofrecen a través de la línea 150

Data pack not working

I purchased a £15 bundle on a pay and go EE SIM card. Despite paying for the pack and my EE account showing that I have the data available to use until 14th august, it will not work. It did initially work for a few hours but then it just stopped work...

Resolved! Roaming

HiI have active pay as you go subscription pack and going abroad to Poland on Wednesday. I want to use only data over there, don't need to call or texting anybody. What should I buy before I go? Thank you

Resolved! Pack bundles

Hi I need some help I bought a 5 pound bundle by mistake then bought the 30 pound which I intended but the 30 pound is not activated how do I activate this pack please ?

Resolved! Subscription pack & EU roaming charge / yes or no?

Hi there,I’m travelling to the Netherlands in a few weeks and I’ve got the £10 subscription pack. I received a message from EE some time ago announcing EU roaming charges so was preparing to have to pay extra.But now my subscription pack has been ren...

Resolved! почему я не могу пополнить свой счет?

why can't I top up my account?

Resolved! My payments

Hello,I would like to know my invoice

I want top up online

Unabke to use pack allowances in USA

Hi,I contacted EE twice using the EE chat online service (I provided my EE phone number to the advisers so they could access my account) before going abroad to the USA to confirm what the data roaming costs would be for me in the USA. Both times I wa...

Can’t delete or change card

I am on pay as you go and need to delete a card and use a different one for this, however I can only add a card and there’s no way on the ee app to delete the card I no longer need. Honestly stupid I’ve seen multiple other people with this problem s...