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Setting up a subscription

Ibrahim38
Visitor

‎29-08-2023 02:08 PM - last edited on ‎29-08-2023 04:47 PM by

Hi ,

My name is Ibrahim ****** 

I have had my pay as you go sim card for about 3 years now , 

My card that was connected to it is now expired I think , and I am trying to set up a new subscription pack , 

I tried 5 different cards and it's not working , 

Can you please help? Thanks 

 

[mod edit: removed personal details from the forum]

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎29-08-2023 02:48 PM

Hi @Ibrahim38 

When did you last make a chargeable call or text. 

It maybe your sim is in hibernation or dead. Read here: 

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Schockwave
EE Community Star
EE Community Star

‎29-08-2023 03:31 PM

@Ibrahim38 , did you mean your bank card has expired, you think or your SIM card? If bank card, take a look, it will show whether it has expired, if SIM card, click on the link that @Northerner , has given you, this will also tell you what to do and how to keep your SIM card active.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.