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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 21856 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12484 Views
  • 0 replies
  • 6 Helpful

Change pack

I just topped up and my pack renewed automatically now I don't have enough  to buy the pack I actually wanted to choose. How can I change?

Nini6 by • Visitor
  • 1100 Views
  • 1 replies
  • 1 Helpful

Resolved! Pack

How do I  stop stop 15 PACK 

lagatvio by • Visitor
  • 274 Views
  • 1 replies
  • 1 Helpful

SimCard

Hi,I have a EE pay-as-you-go sim card that I've been using for 2 years. However, I changed my sim card to another one as I was in a different country. I got back to London again and when I was changing my sim card, I realised that I forgot my EE sim ...

dogayesil by • Investigator
  • 395 Views
  • 7 replies
  • 3 Helpful

Unable to make calls in France

Hi,I'm currently staying in France and I have been unable to make any calls. This includes EE support numbers. I've do some research online, and tried the possible solutions with no luck. Any help will be great.   

mako510 by • Investigator
  • 612 Views
  • 12 replies
  • 1 Helpful

Top up ee mini wifi router

How do I top up my 4g mini wifi router? It's run out so can't go through wifi option. I've tried the top up card it came with it doesn't work. I don't have a phone number or account number to enter. I am getting nowhere!!

Tmobile PAYG top-up

Has anyone successfully topped-up a Tmobile PAYG phone recently? How?  I have tried several ways.  EE Customer Service have tried to help but nothing works.  Does it help to get E E to send a new SIM so that the phone is then an E E PAYG one?  How do...

Resolved! PAYG data

Hi, I had a data payg sim but would like to use in a phone now, Can I change it from a data sim to a normal plan? It won’t let me choose a standard pack? Thanks

Pack

Why is there no packs available to buy online. 

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