Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAYG TO PAYM 20% off offer

I’m thinking of switching to PAYM from PAYG and I wan’t to keep my number and get the discount, I’ve been with EE and had this number for a year now, Although when I text switch to 150 I don’t get a discount code. (I did buy a £10 pack around a month...

The credit account did not receive the top-up amount

In order to buy a data package, I recharged 10 pounds, and the credit card deduction was successful, but there was no record in the credit account. I then recharged 9 pounds, and after success, I spent 8 pounds from the credit account to buy a 2G dat...

New sim, transfer a pack

I have just bought a new ee sim and want to transfer my payg pack from an old one, how do I do this?

Pay as you go credit

My aunt recently passed away leaving £70 of credit on her EE pay as you go mobile. My uncle hates modern phones and refuses to use my aunts phone as he prefers his own which is also EE pay as you go. Is there a way to transfer the credit from my au...

MY EE

i have been trying to top up my phone with the £15 pack for the past 2-3 months and it says payment was not successful, we have tried with a different card and choosing another pack, and it hasn’t worked for months, if i can’t get my credit back or i...

I want to confirm my payment

It says “Additional payer authentication required to complete your payment.” how i confirm it? I choose the pack of 15£ please help!thanksNoody

Top Up Credit was not used

Hi, so I topped up my phone by £15 yesterday so my data would continue to roll over. I had a message saying it had been successful and then this morning I have awoken to a message saying I still need to top up. But the credit it just sat there. I tri...

Resolved! top up pay as you go for my 4g ee mini portable router

i can't do this asking me for number my sim card is in my 4g ee mini portable router not my phone

Pack

Zmiana pakietu. Czy stracę nagrody?

Resolved! Change pack

I want to change my pack from 10 pounds to 5 pounds