Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I can't buy any package

I bought a new card, topped it up with £20, and I can't buy any package even if I try to buy it using the code PACK20 UNDER NUMBER 150. What should I do to buy this internet because I've been sitting for an hour trying to figure it out and nothing wo...

Resolved! PAYG top up

How can i just top up payg without it starting or adding to a pack?

Subscription pack

I'm trying to buy a subscription pack but no options show up for me through my account. I can only get an add on which I don't want. I was on the orange dolphin pack but that's now stopped. I've been to the shop three times, one phone call and one li...

Resolved! Top up

How do I top up using a voucher cos the app and website only allows me to use my card

Resolved! Re connect phone

Hi I haven't used my phone in the last few months I would like it reconnected as it still has some credit on it Regards Kirsty ( xxxxxxxxxxx this is the number I would like re connected thank you) [Mod edit: Please do not share personal details as yo...

Resolved! Hi

I would like to purchase a £10 pack.

Resolved! Can I set a spend cap on a PAYG contract?

I've looked around on my account and I can't see anything. I've searched help and it looks like this is only possible on a PAYM contract. Maybe I don't have to worry because I can only spend what is on my PAYG pack?

My iPhone .. I have plenty credit but can’t make texts or phone conversations!

Pay As You Go Problem

Just received my new EE sim card. I just wanted to pay for what I use and didn't want a monthly pack, so I just paid £10 for a top up on the website rather than a monthly pack. However, now my account is showing that I have a £10 subscription pack th...

Resolved! Roaming help please

Hello everyone, Hope someone can help with the following as I cant find any info, or I'm blind.I have just arrived on the isle of man for a 2 week holiday. Problem is my data isnt working now, I just cant connect to anything. I was here about 6 mon...