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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1483 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2041 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26683 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14220 Views
  • 0 replies
  • 6 Helpful

tried switching to monthly sim only plan

I tried texting SWITCH to 150 on my phone, and it just returns a list of valid codes I can use for texting like BOOST, etc..Currently on an EE pay-as-you-go sim only.I wish to switch as i think my existing sim gives me 5g, even though i am on a 5g ph...

Resolved! Pack not working

I recently purchased a pay as you go sim card and after inserting it on the phone and toping up, it still doesn't work: no internet, no sms/calls. What should I do in this situation? 

Eu top up

I have topped up my pay as you go with eu minutes data and calls , but it’s not working. The card is new from U.K. , but I am up Portugal! Any ideas?

Jarusica by • Visitor
  • 402 Views
  • 1 replies
  • 1 Helpful

Resolved! Pay-as-you-go SIM

I recently bought a pay-as-you-go SIM at the store and topped it up with £10 to start. Now, on my account, it is saying the £10 pack is due to renew next month. Does this mean I will need to pay another £10 for use of the SIM that month?? I bought a ...

SBuckle by • Visitor
  • 499 Views
  • 2 replies
  • 1 Helpful

Switching from o2 but

Hi, i am trying to switch to EE from o2. How can i order my sim to my address? (And yes, i want to keep my number)

Umit1903 by • Investigator
  • 576 Views
  • 5 replies
  • 3 Helpful

Pay to Go EE sim card not usable abroad (Romania)

Hey all, I bought with the help of someone from UK a blank EE sim card and a 5 pounds e-voucher for a project. Today I received the sim card and slotted into an Iphone first and then into a Huawei phone. On both I have signal, roaming active and 4G s...

Loqki by • Investigator
  • 1057 Views
  • 10 replies
  • 4 Helpful

End of free EU roaming

Hi,I've been on a pay as you go plan for the last 3 years. I've recently received a text from EE telling me that from 6th June charges to EU roaming will be introduced. However, on EE website states that free EE will end at the end of May. I'll be tr...

Bea1010 by • Investigator
  • 903 Views
  • 2 replies
  • 0 Helpful

New SIM problem

Hello I've moved over from giff gaff and when I got the SIM I top up £20 to but I was not a wear the £20 would attomaticly start a bundle now I've gone to put my SIM in my new phone and it's saying I need to top up I have not used this SIM so I was h...

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