Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 285 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 438 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23279 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12969 Views
  • 0 replies
  • 6 Helpful

Phone blocked

My phone has been blocked and I cannot buy packs or receive calls and texts and I don't know how to unblock it. Can anyone help me? 

Amy9928 by Visitor
  • 382 Views
  • 1 replies
  • 1 Helpful

4g calling

Read more  Hi. I recently moved my mobile number to EE and I am using a iPhone 12. I should be getting 4g calling but when I make a phone call it drops to 3g. In the settings when I try and turn it on the message comes up to contact EE to switch it o...

Subscription pack

I thought I had cancelled the £20 subscription pack but Customer care told me i still have it and just need to switch  to change to the £10 pack but the account says I don’t have a subscription pack. It’s for my fathers phone which I don’t have acces...

SUG60 by Explorer
  • 351 Views
  • 3 replies
  • 1 Helpful

Resolved! upgrading my pay to go pack

Hi, i wanted to ask about my £15 package. I bought it and they gave me 15gb internet which was extended to 50gb. i have finished it all. can i upgrade it to £20 package and avail the 70gb data instead of 30gb. thanks for the help

Resolved! cant activate any pack

Hello,i'm in italy, i put today new EE SIM into my phone (exp. date 08/06/2023), i topped up 15£, but it cant take credit to activate any pack.I cant call, i cant sms, i cant navigate.There is some solution?thanks

dajnabe99 by Investigator
  • 496 Views
  • 8 replies
  • 1 Helpful

Pack

Hello. I try to get 30gb pack from my credit but it cannot be realised. After all 0 pound been taken 

Patryk26 by Visitor
  • 281 Views
  • 1 replies
  • 1 Helpful

Resolved! New pay as you go sim, plan not starting.

Hey there, would appreciate any help! I bought a pay as you go sim along with a £20 pack for it that was supposed to include unlimited texts and minutes as well as as 30GB of data. It said my £20 top up would be added within two days, it's been 3 now...

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seajeel by Investigator
  • 739 Views
  • 6 replies
  • 0 Helpful