Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Roll Over Maximum duration

What is the the maximum duration for the Package data roll over (Is it 30 days Maximum) ?In other words : If I renew my data package today and I travel outside UK for 45 days, Is it possible to have my data package rolled over back after those 45 day...

BUYING PAY AS YOU GO PHONES ON THE WEBSITE -RE SIMCARDS

Hi Can anyone help me with my query Im researching buying a pay as you go phone for an emergency phone & maybe buying it on this website My question is when its purchased is the sim card already in it or is the customer expected to know how to ...

EE PAYG - No data on £30 100GB Sim

Hi there.Just purchased a (zero, no contract) 100gb PAYG sim from EE.The sim arrived today, but I'm unsure how it works.I received 2 pieces of paper saying that: £20 & £10 top-up will be added in 2 days. Does this sound right? Thanks.

Refund my money

Hello I am writing to bring to your attention an issue that has caused me inconvenience and financial loss. Last month, while I was traveling, I bought a 100 GB package for my internet usage. However, I did not register for the automatic package exte...

Resolved! New SIM I payed but no credit

Hi,I ordered a new pay as you go SIM on Monday, paying £15 for the subscription pack.My new SIM arrived today but when I try to make a call it says I have no credit. When I text "BALANCE" to 150 it also says I have no credit.I have checked my bank an...

How to change subscription pack

I’m looking to downgrade my subscription pack because I don’t need as much data. My pack is supposed to renew in 5 days, how do I change the pack? I would like to avoid overpaying (ie starting a new pack while the current pack is still active). Will ...

Won’t let me select my boost pack

It wouldn’t take the £13.80 out my bank so I topped up automatically of £15.00 and it hasn’t let me top up my packs it’s saying I need to pay another £15.. very frustrating I’ve been trying for over an hour now

Billed incorrectly

Hi my account has been suspended as I haven’t paid my bill for 2 months, however I’m not signed up to pay monthly bills only top up as required so I’m not sure why this has happened. Please can you advise

Buy plan for 4Gee wifi mobile

I can't connect my number since it always takes me to the same page. I add my number, tells me that my number is a 4gee wifi number and then takes me back to where I was. I have topped up my account but I can't use the money I added to buy data for ...

Problem to sign on

Hi i have a problem to sign on to my account. I would lime to top ul my account.