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buy data on sim card that i bought on my last trip to London

mandrak018
Visitor

‎10-09-2023 06:34 PM

Hi I live in Canada . On my last trip to London, I bought an EE sim card . how do I reactivate it and charge it with data before my next trip to London in a few days

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎10-09-2023 07:17 PM

@mandrak018    You need to read THIS  because depending on when you last used that sim it might not be possible to reactivate it 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎10-09-2023 07:55 PM

@mandrak018 : When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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