Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

10£for 20gb pack

I've recently got a sim card I ported it from giffgaff , then I wanted to pay monthly for the deal shown on the letter I got with the card, but it didn't show up online, I called ee on 150 and the guy helped me out and put it if I topped up with 10 p...

Subscription plan didn't auto renew

Hi, I'm a happy EE contract customer, and recently someone I know has joined EE (on my recommendation!), but initially PAYG, though may change to contract in future if all works out well.The timeline goes like this:22 Janinserted sim, signed up to 15...

Top-Up

HiIf i do a top-up of £5, how much data (gb) will I get? And for how long?I'm confused between a top-up and buying a regular subscription pack.

Refund request

Hi. Last night I tried to add on more data until my allowance renews on the 26th. I did eventually manage to buy 15gb of data after trying for a long time. However, I was charged £10 to renew my 30gb monthly date yet this never updated and the old pl...

Activate new sim in mini wifi

Hi I understand I can use a PAYG SIM card in my mini wifi. I’ve inserted one but nothing happens. Do I need to do something to activate it? If so, what? Any help would be appreciated, Thanks

Data

Hi, I top up my Sim card with Subscription pack, it took the money but it still didn’t give me data to use.

Text message received from EE about importance of using phone (PAYG)

I am an EE PAYG customer. On 20 February 2023 I received a text message from EE, saying the following:-"Hi, it seems quite a while since you last made a call, sent a text or used data. It's important that you use your phone otherwise you may lose yo...

Sim

Got my pay as u go sim yesterday and it’s still not activated, not sure what to do now can anyone help

how to finish a contract

Resolved! Sim Only

Hi my name is xxxx xxxxxx I have an account with and I intend to purchase a EE Buzzard 2 Car Wi-Fi with 24GB PAYG 4GEE Data could you advise what Sim Only Deal are you able to offer. [Mod edit: Please do not post personal information on the public bo...