Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG sim in Spain - calls and texts are blocked?

Hi - I am in Madrid, Spain and I a have a PAYG sim. Roaming is on I and automatic network selection is chosen, yet I can noy make a call or send a text. Any advise please?

No Internet connection from my annual 20Gb SIM card. 17.8Gb still available

I have a 20gb annual SIM card. I have 17.8Gb space remaining on it. Purchased in June last year so it is still in date. Cannot get on the internet on my IPad 12.9 even though it is showing a fan. 4G selected on the iPad settings. Was working now stop...

Refund

Hi, I have about £18 credit on my phone and was wondering if I can get that refunded back into my account as I set up a rolling direct debit so therefor that money won't get used.Many thanks

pay as you go and contract number

how do i add a pay as you go to my EE account, so i may top up easily

can't top up

Hi, I am trying to top up my line from mobilerecharge.com and from EE's website but EE keeps denying my payment. Does this happen to anyone else?Thanks!

Resolved! Hello, if I change to sim only do you keep the same number

Can not subscribe pack

Hi I went for a holiday for a month and came back a few days ago. I top up my phone £15 and try to subscribe the pack because it not run automatically. But the mobile app keep saying error when I try to subscribe

Data available but internet no working

HelloI don't have a plan but just a monthly top up.I have data available but internet not working. Phone restarted, settings checked, but internet still not working.Any idea how to fix it?thank you

Data only sim advice on PAYG

Hi, looking for advice. I want a data only sim to use on a mobile router whilst on holiday so i can access internet at all times, on a none recurring or cancellable basis. I look on amazon and can get 100gb for £30 but dont seem to be able to get tha...

Cannot buy data

I'm living outside of UK now. My account has 10£ on it however I'm unable to buy any packs or boost my account. Whenever I try to select a pack and top up from credit OR even with card, I get an error message. I do not want to call EE as I'm outside ...