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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 276 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 426 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 23266 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12963 Views
  • 0 replies
  • 6 Helpful

Top up

hi i have uploaded my sim card but it is not working need help, have received sms that i can call and surf but nothing is working.

Ali3691 by • Visitor
  • 254 Views
  • 1 replies
  • 2 Helpful

Recommeding Friend to EE

Hi there,There was a qualifying offer for existing pay as you go customers.. If you are pay as you go customer with £10 or above; you can now refer friends to EE and you’ll both receive a £10 Amazon.co.uk Gift Card.I have referred my friend to EE and...

ab2023 by • Investigator
  • 654 Views
  • 5 replies
  • 0 Helpful

Need help

Hi I need help I have a contact phone but I can't make calls ect its saying I need to top up I don't understand 

PAYG pack credit not showing

Hi,I’ve taken out an EE pay as you go pack and ported my number from three mobile.The number ported across but my credit isn’t showing. Is there a delay in the £20 showing up as the sim was received on Friday. Does porting an old number impact anythi...

Wheres my promised data promo???

Hey there!!... so I bought my second pack,  I was informed (on black and white in a text) that my next five pack purchases will  contain 15gig to be added to my £10 pack, and be able to enjoy this for the next 5 I buy!  Also I would qualify for free ...

Resolved! I have the £20 pack 30GB

Hello there, I bought the £20 subscription pack 30GB and it will renew on 12 November but I charged all the 30GB before the renew date, If I pay today again £20 it will renew? or I have to wait unti 12 Nov? Many thanks guys for all your help!

Top up

I recently topped up my phone for a 30 pack which went through to start using now am still seeing the GB from my last pack when does it refresh its self 

Dee233 by • Visitor
  • 266 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: Roaming in France

HelloI am on PAYG and see that this time last year there was no £2 roaming charge a day to use PAYG in France. Looking at the link this still seems to be the case?  Is that right?Another question:When it says 'allowance' does that mean my credit?So d...

Urgent

I have paid for a new pack however I cannot get my number registered and I cannot get into my mobile app it says I don’t have an account please get back to me Katie 

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