If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello, I have a 30 day International Pack which comes with free boosts with every three pack purchases. I have built up 3.5Gb of extra data through free boosts but these are now showing as 'Pending' - in the past they were always activated each mont...
Hello. I am giving my phone to my partner who has an EE PAYG account. My partner will require a nano card because I will keep the existing nano card and use it in my new phone. Should my partner order a new nano card from EE or could I do that?Than...
Hi I am living in the Netherlands and bought PAYG EE Sim which was activated in the UK. I didn't add any package/product to the SIM at the time, but when I returned to the Netherlands, I tried to set up my account on the APP and desktop and it won't...
How can I add roaming data to my mobile for Spain for each day and how many days before I travel I would need to add it so it will be activated as I don’t need it until 31st August-2nd September? once I don’t need it would I need to deactivate it ?
As both the app and website are down how can I top up my credit with no recognised debit card set up
I have bought my elderly mother a PAYG ee phone. Is it possible to add this to my account so that I can top it up and monitor usage from afar? And if possible, will a verification code have to be sent to her number? I suspect this is not possible as ...
Hello, Yesterday I purchased the £15 50gb data pack with unlimited calls. The data worked as I was leaving the shop then cut out and I received a text saying I had to add data to my pack.
Hi, my daughters contract has just expired and we have moved onto PAYG. She is about to go to Japan for a study year abroad. She plans to get a Japanese sim when she gets there. She wants to keep her UK number and use it for WhatsApp and for if/when ...
