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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1348 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1806 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26353 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14040 Views
  • 0 replies
  • 6 Helpful

Top up

I haven't been able to top up my balance for more than a month. The help here is that you send me to another page where I can't top up either. The process stops at the moment of verification, in which my bank's website should be displayed to log in a...

Pawell by • Investigator
  • 972 Views
  • 14 replies
  • 2 Helpful

Data remaining

Hi today I was moved from the old £5 PAYG pack to the new one and how much data I have is confusing me. When I spoke to someone on the phone about this they told me I had over 8GB of data which I have accumulated over time but the text I got from EE ...

YvonneS by • Explorer
  • 506 Views
  • 7 replies
  • 0 Helpful

My credit

I recently top my credit up to £10.00 however saying that it’s not there but my bank says it’s gone out and I would like to pay my £10.00 pack why hasn’t it gone through.

Direct debit pay as you go

£9 is taken monthly but nothing as been taken or rolled over so I am without credit, why is this and would i lose my add on that I have got if I topped up

Chloe22- by • Visitor
  • 346 Views
  • 1 replies
  • 0 Helpful

Resolved! Number

How do I put my old number on here 

Lisamw by • Visitor
  • 325 Views
  • 1 replies
  • 0 Helpful

Top up

I topped up my credit but I didn’t get my data

Roshanak by • Visitor
  • 336 Views
  • 1 replies
  • 1 Helpful

Resolved! Pack

Can I swap my £5 to a £10 pack for one month then go back to my £5 pack and still have my original boosts or will I loose them all 

SB661 by • Visitor
  • 475 Views
  • 3 replies
  • 0 Helpful
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