22-09-2023 05:09 PM
Hi. We reside in Spain but my partner still has an EE sim with a uk number. He's not on contract, just £15 a month PAYG.
The last 2 or 3 months he hasn't been able to make/receive calls or use his data unless he is at home with our wifi.
I went on his log-in and it says he still has the full package so obviously something is wrong.
22-09-2023 05:17 PM
I'm not sure what you mean by "the full package", but PAYG phones need to be used for a chargeable action at least once every 6months. Have you done this?
If your partner has had these symptoms for "2 or 3 months", then you or them need to contact EE CS ASAP, to avoid the 9month clock completely running out.
22-09-2023 05:18 PM - edited 22-09-2023 05:33 PM
@Ady1964 : Since June there have been charges for using PAYG pack allowances in the EU. You are meant to receive a text on entering a country telling you about them & inviting you to buy a chargeable roaming add-on lasting 1 or 7 days. Perhaps as he's already in the country he is not getting these invitations. EE roaming facilities are intended for UK residents who may take trips abroad for short stays.