21-09-2023 07:57 PM
Hello
I have a EE SIM card that I use every time that I'm in the UK.
But now when I'm in Sweden and trying to buy a Pack. I just get an payment error
Sorry, something went wrong and we can't complete your request right now. Please try again later.
Any ideas to why I can't add a pack to my SIM card?
Cheers
Solved! See the answer below or view the solution in context.
21-09-2023 08:42 PM
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
21-09-2023 08:42 PM
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
21-09-2023 08:51 PM - edited 21-09-2023 08:51 PM
It's been been a few months since I last use it. But I manage to top it up with £10 credit. So I would guess that the SIM card is still active?
21-09-2023 09:02 PM
Not if it's already gone into hibernation.
21-09-2023 09:05 PM
OK, guess I'll have to buy a new SIM upon arriving in the UK.
Many thanks 🙂
21-09-2023 09:15 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
22-09-2023 07:34 AM
Hi @Lennie222
Thanks for coming to the community.
If the SIM is in hibernation, you can call us on +44 7953 966 250 and the team will check the account and see if this can be reinstated for you 🙂
Leanne.