Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 21669 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12428 Views
  • 0 replies
  • 6 Helpful

Switching to monthly payment

Hi, I am currently using my EE sim service by monthly top-ups. However I wish to switch to monthly payment option by by debit card. Whenever I go to choose my subscription pack, add my card details and click on confirm details the continue, the page ...

aastha18 by Explorer
  • 318 Views
  • 3 replies
  • 0 Helpful

Buying data

I log into my account and try to buy an add on data bundle but all I get is "Forbidden you don't have permission to access this resource" can anyone tell me what is going on.

Les58 by Explorer
  • 474 Views
  • 4 replies
  • 0 Helpful

Invoice

Hi I got the problem I want print it the invoice but I could found it 

da99 by Visitor
  • 292 Views
  • 1 replies
  • 2 Helpful

Pack hasn't started

My pack hasn't started this morning, the website says it will start tomorrow, which makes my 7 day pack start after 8 days. The app says it will start tomorrow on the 1st of February?, Today is the 1st of February. Has your whole system added a non e...

Vgvcfggff by Investigator
  • 340 Views
  • 6 replies
  • 0 Helpful

Resolved! Top up payment

Hi I’ve topped up my account £30 but it hasn’t given me any extra data. What am I not doing right?

Joya by Investigator
  • 396 Views
  • 4 replies
  • 1 Helpful

Free Boost Add ons

Hi I am on a pay as you go and every three months I am given a free boost I have a choice of extra minutes or Data my problem is that every time I reach the thee months and try to add my free boost it doesn’t highlight the option for me to add this t...

Suevc123 by Explorer
  • 351 Views
  • 3 replies
  • 0 Helpful