Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data roaming pay as go

Hi allI am considering changing my from a contract to pay as you go. Does anyone know if you have data roaming for Europe included in the plan for pay as you go?Thanks

Resolved! Refund

Hello,I just bought my EE Sim for 15pounds - 25GBand I called 150 to activate my sim card, and bought top-up for 15pounds.but after I finished my payment, I realized I don't need to buy top-up.I need 15pounds subscription pack. but the package of my ...

I do not wish to use mobile data services - only texts. Why new sim card

Resolved! Subscription Pack

We have been overseas for several years but using a PAYG SIM card, mainly for text messages to members of the family in the UK without internet access.We are travelling to the UK shortly and it seems sensible to purchase a Subscription Pack with X am...

Password reset

Hey all,Trying to reset my password but the capture never appears for me to tick. I've tried on a mobile phone and laptop and no joy. Could you help?Scott

eSIM - EE - on iPhone XR

Newly registered. What is the link on ee website to purchase an eSIM and activate it via QR code on my iPhone XR please?

Resolved! Redund

I have topped my account up too much how do I get the money from my re account back to my bank ?

Resolved! I have vpucher want to topup 150 not working i am out of uk

I want to top up i have voucher i am out of england

Charged twice

I've been setting up my new EE sim, whilst purchasing a pack there was a fault. As a result I purchased the pack again, the payment has gone out twice yet no updates have been made to my account? Can anyone shed some light on this one as the conversa...

tried switching to monthly sim only plan

I tried texting SWITCH to 150 on my phone, and it just returns a list of valid codes I can use for texting like BOOST, etc..Currently on an EE pay-as-you-go sim only.I wish to switch as i think my existing sim gives me 5g, even though i am on a 5g ph...