Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13740 Views
  • 7 replies
  • 9 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9423 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 39466 Views
  • 27 replies
  • 21 Helpful

Cancelling a pay as you go bundle

My mother has tried numerous times to call up and cancel as she has a new phone and new bundle (also with ee) she has been trying to cancel the previous one but can never get through to anyone. there is no live chat option either how is she meant to ...

LisaP3 by Investigator
  • 4312 Views
  • 15 replies
  • 3 Helpful

Topped up but unable to use phone still

After many months of not topping up my daughter has finally got around to doing so. £10 credit is now showing on her account however she is unable to do anything further. It will not allow her to purchase a pack and it won’t allow phone calls through...