Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Package change

Good morning. I would like to disable the 30 GB package and include the 15 Gb package with a 3-month promotion which will increase the data package by 2 times.

Re: Changes to my plan

Hi how i can change my plan? Now i have 30GB And i need 100 for 30£ . I have already Top Up 30£

Opted to not renew pack, but been deleted immediately

I had a £15 pack on my account, but do not want to renew it automatically each month so I called 150 and chose the option to cancel. I presumed it would still leave me with the pack until it expired, because I’ve already paid for it, but it’s been re...

Resolved! 70GB SIM plan dissappeared

I have applied the new pay as you go SIM with £20 70GB SIM plan and tried to transfer my number to EE. When I activate the sim I cannot find the new 70GB SIM plan and it will not let me transfer my number.

Terminate my phone nunber

Resolved! Content lock

How do I remove content lock

Change pack

If I renew to a different pack size will the data rollover from previous pack be applied to new one

PAYG Payment Error

I have just moved onto PAYG as my contract ended. I am trying to get a new PAYG pack sorted on My EE account. I keep getting errors when logging in, via the app, mobile browser and laptop browser. I just want to buy a PAYG pack on My EE to get the 10...

Resolved! Problems with my EE plan

Hello everyone. My EE data bundle was meant to renew yesterday but it seems that it didn't. It says that there was a problem with my payment but when I press into Manage Payments it keeps giving me an error. I can't start a conversation with an emplo...

PACKS ERROR

Hi, I'm trying to add a data pack for my PAYG phone but just been getting 'PACKS ERROR We're working on fixing this page' for several days now.1) Any ideas when this will be fixed?2) Any work arounds e.e. using Text Pack etc (though not sure how you ...