Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Urgent phone not accepting calls

Im on a pay as you go sim. I put my phone on dont disturb and stopped incoming calls except for favourited contacts. But still anyone favourited who tried to call got a message like "this number is out of service". So i turned off dont disturb and s...

i want to get my money back

I was charged £15 from my credit card when i had money on my ee balance. Can i get my money back to my credit card? I will activate pack by myself.

my monthly plan

I would like to change my monthly plan as I think I don’t use the data so much so cheaper plan would be suitable for me

Data

Why give me 5 gig of data and only 500 minutes when this phone doesn't use data so is there any chance you could just gift me more minutes please? and keep the 5 Gig as you can't use it on this phone. And as my partner is in hospital and will be for...

Best smartphone for elderly pay as you go

I have had a cheap pay as you go mobile for years, only used in car for emergencies. I receive very few telephone calls.I am about to purchase my first electric car which will benefit from smartphone usage.What is the best cheap combination for my li...