Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! No capped credit

Hi How do I get just credit. Every time I buy credit online or redeem a voucher for my EE top up it automatically turns to limited data with a 30 day expiration. I dont want this I just what credit.

Resolved! PAYG Phone number given over on Instagram - Scam/Hacker?!

Afternoon all, My phone number was requested on Instagram and without thinking I sent it over. It only occurred to me a couple of minutes after that I may have made a huge mistake in doing so. What can they do with my PAYG mobile number? Scam/Hack?An...

Top up charged but not showing

I’m on the ee website and just tried to pay for top up. It came up with a message saying the transaction couldn’t go through. But then I get a notification from my bank that I was in fact charged the £20.. but my account still says 0 credit.

Resolved! Data

Hi there, my data pack was restored on 11 march and It's shows that my data is over. I didn’t use that much data. Maybe there was some mistake! Can you please check?

Free EU PAYG roaming to an end in May 2023?

Just had EE sales call me and at first they told me roaming was free on contracts, then never believed me when i said it wasnt. Then i told them it was on PAYG and they said nope, went away and spoke to a manager and came back and said i was correct,...

214 Resolved! Pack

Good evening , I can change my pack ,new take if I regarhe

Top up failed

Top up failed and my bank account was debited with 5 pound. My account was debited on 3rd March 2023 and top up failed. I have contacted my bank after a week and the reversal was not done. My bank has directed me to follow up with my provider. Kindly...

Top up

Im struggling to understand…. I’ve got credit, but my pay as you go pack hasn’t renewed. Ive failed to change my details after a card change, which usually renews automatically but toped up my credit with correct information in order to set up my reo...

Resolved! Roll Over Maximum duration

What is the the maximum duration for the Package data roll over (Is it 30 days Maximum) ?In other words : If I renew my data package today and I travel outside UK for 45 days, Is it possible to have my data package rolled over back after those 45 day...

Pay as you go

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