Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Mobile data payment issue

Hi,I am trying to set up a direct payment for ee data 15GB, unlimited tests and unlimited minutes.I'm having a problem when I am entering in my payment detail I can't continue with the application.

Can reactive my number?

Hello!I have been trying for the past month or longer to use my EE Phone number but at random without warning it just stopped receiving calls and texts upon calling my EE number using another sim card and phone it says "Sorry calls are not currently ...

Resolved! To up vouchers

I’ve got a voucher for £25 pounds but can’t seem to top up on the phone it keeps asking for card details but I’ve already paid £25 to pay point

Sim Card hasn’t arrived

I have ordered a pay as you go SIM card and it has been nearly 2 weeks and I haven’t received my SIM card.please help me.

Replenishment

I topped up my account, instead of buying a 100 GB package, how can I transfer this money from my account to buy a plan

Resolved! Free boosts

I just want to know about free boosts,how many times I'll got the free boosts by paying 10£ or above,and what is the 6 time free boosts?

Resolved! Top up

change a new phone number and edited the new number on EE app. How’re when back to top up page, old phone number remains but the new number didn’t show up. How can I top up?

Data

I currently have a £10 pack deal which gives me extra data for the first six months (20 gb instead of 5gb) I have used 5gb of data and now my phone said I have no data left? I have three months of this deal to run.Thanks

I need to get my data now

I need my data now a pay a pac but is just next month

Lichfield

I have subscribed a pack and received the SIM card on Tuesday. I then activated the card but cannot connect to the internet so far. I checked my account it says I have to pay and top up credits. However, I paid the pack already with 15GB. What should...