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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3304 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7864 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16836 Views
  • 0 replies
  • 6 Helpful

Resolved! EE are not renewing my weekly £1 pack

Saturday morning my usual £1 pack was due to restart.  I got a text saying please top up.  I had topped up.  I phoned 150.  The guy said he'd added it manually.  I made a call and was charged.  I tried to call again but kept getting hung up on.  I go...

JojoUK1 by • Investigator
  • 2131 Views
  • 11 replies
  • 0 Helpful

Resolved! Just an enquiry

Hi...Please I need the roaming charges for Ghana.Can anyone share them with me?    

Amosa7 by • Visitor
  • 557 Views
  • 1 replies
  • 0 Helpful

Re: pack error

I have been trying to restart my SIM and currently have no coverage. I have been getting the Prepaid Packs Error whenever I either try to apply the £15 credit on my account OR just try to pay again with my card. I cannot call because my SIM technical...

rla1980 by • Investigator
  • 1303 Views
  • 7 replies
  • 1 Helpful

Resolved! Pack won’t renew

I keep getting a message saying I need to top up for my pack to renew however I topped up already and there’s enough credit. I need my pack renewed asap 

Balance

Hello I did top up yesterday but can't but my pack doesn't work. It's says because no balance on my card and ee couldn't take money. But I did it by another card so I have enough money for use Ee. On my balance 5£ and I paid . For what I need pay sec...

Problem with payment confirmation

I have a problem once I put my card for payment for my monthly pack, in the confirmation of payment. They mentioned this content is blicked contact the site owner to fix the issue. What should I do please 

Mobile data

Hi there. Live in the Clydebank area and on a PAYG monthly contract. I’ve had same contract for years and have at least 60gb of days til 30th September but can’t access online. my EE sign has also gone I’ve tried turning phone off and on. But still s...

M4nderz by • Visitor
  • 493 Views
  • 1 replies
  • 1 Helpful

Resolved! Withdraw credit money

How do I take out the £10 credit in my EE and transfer it to my bank account? 

F_s1 by • Explorer
  • 4824 Views
  • 3 replies
  • 3 Helpful
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