Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Hi

I have a 125 g package and it was expired yesterday i would like to take an unlimited data how i can?

Top up

Hi I’ve just topped up with £20 credit on to my number. Im trying to now by the subscription pack with this credit but won’t let me. Can you help thanks

Pay taken out

Money has been taken out of my bank account when I didn’t purchase anything

Resolved! Top up

Resolved! Upgrade

Hello my dad phoned up yesterday as he's the account holder to this phone. He wanted this phone to be in my name so I can just pay the bill instead of transferring money to him, I got told that the details would change and it will be my email which i...

Mobile billing

Fix mobile billing

Resolved! Gigabites

Compro el paquete de 15 libras pero solo me dan 15 gigabites y no 25 gigabites como ofrecen a través de la línea 150

Data pack not working

I purchased a £15 bundle on a pay and go EE SIM card. Despite paying for the pack and my EE account showing that I have the data available to use until 14th august, it will not work. It did initially work for a few hours but then it just stopped work...

Resolved! Roaming

HiI have active pay as you go subscription pack and going abroad to Poland on Wednesday. I want to use only data over there, don't need to call or texting anybody. What should I buy before I go? Thank you

Resolved! Pack bundles

Hi I need some help I bought a 5 pound bundle by mistake then bought the 30 pound which I intended but the 30 pound is not activated how do I activate this pack please ?