Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data

I currently have a £10 pack deal which gives me extra data for the first six months (20 gb instead of 5gb) I have used 5gb of data and now my phone said I have no data left? I have three months of this deal to run.Thanks

I need to get my data now

I need my data now a pay a pac but is just next month

Lichfield

I have subscribed a pack and received the SIM card on Tuesday. I then activated the card but cannot connect to the internet so far. I checked my account it says I have to pay and top up credits. However, I paid the pack already with 15GB. What should...

Renewal of data without permission

I typed a "Stop Pack" on the 4th of December because I travelled abroad, and I came back on the 17th of January 2023, to find out that the pack had been renewed days earlier and deduction made to my Bank Account, without my authorisation. Can someo...

No calls going through

This is ridiculous. I purchased an EE Sim card yesterday with 500 minutes. Got on line and registered with a card to top it off. Have not been able to make one phone call using this service. Every time I try to make a phone call it tells me the s...

Change pack

I just topped up and my pack renewed automatically now I don't have enough to buy the pack I actually wanted to choose. How can I change?

Resolved! Pack

How do I stop stop 15 PACK

Cant make pack to my number

I top up my number and I cant make pack

How do i connect my bank card to pay for my monthly payg account?

SimCard

Hi,I have a EE pay-as-you-go sim card that I've been using for 2 years. However, I changed my sim card to another one as I was in a different country. I got back to London again and when I was changing my sim card, I realised that I forgot my EE sim ...