Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Subscription pack & EU roaming charge / yes or no?

Hi there,I’m travelling to the Netherlands in a few weeks and I’ve got the £10 subscription pack. I received a message from EE some time ago announcing EU roaming charges so was preparing to have to pay extra.But now my subscription pack has been ren...

Resolved! почему я не могу пополнить свой счет?

why can't I top up my account?

Resolved! My payments

Hello,I would like to know my invoice

I want top up online

Unabke to use pack allowances in USA

Hi,I contacted EE twice using the EE chat online service (I provided my EE phone number to the advisers so they could access my account) before going abroad to the USA to confirm what the data roaming costs would be for me in the USA. Both times I wa...

Can’t delete or change card

I am on pay as you go and need to delete a card and use a different one for this, however I can only add a card and there’s no way on the ee app to delete the card I no longer need. Honestly stupid I’ve seen multiple other people with this problem s...

Add ons missing from account

Hi all,I have pay as you go for ages. It started with £1 a week for 100mb, 10 mins and 10 texts. Over the years I have accumulated a lot of free boosts and now get 1.1gb, 80 mins and 35 texts weekly for £1I have been having some issues with add ons i...

Resolved! Sim not working

I brought a pay as you go sim. Applied to have it ported to my old number. But I have full signal shows 4G but I can’t text call or use internet can’t even call 150. I have gone to activate sim page says there is something wrong call 150 but I can’t....

Zero data

New payg customer. £15 bundle should show 25gb. App shows zero. Any idea why. registered today.

Pack

I want to subscribe to 50 gb but I could not, could you please guide me?