Subscription pack didn’t activate. Lost all credit and now no data calls or text

Zv208381 · ‎16-09-2023

I have a subscription pack set up and for some reason EE are taking £18 for the subscription and an additional £15 recurring card payment. My bank only shows authorisation for £18 a month. Thursday night I was on a call and instead of using free minutes I was being charged without my knowledge resulting in £38 of my credit being wiped out. This meant there was no money on the account for my pack payment and the unauthorised £15 taken out of my bank account left no money in my bank to purchase a pack directly. Now I have no phone until pay day. How do I get my unfairly charged money back and my pack reactivated.

XRaySpeX · ‎16-09-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)