Pay go

Sakura007 · ‎18-12-2022

For the pay as you go card, does the top-up balance count as the consumption record within 180 days? Or do you have to make a phone call or send a text message or buy a data package?

Northerner · ‎18-12-2022

Hi @Sakura007

Please see this guide.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/why-has-my-pay-as-you...

You need to make a chargeable call or text.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎18-12-2022

Hi @Sakura007

Please see this guide.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/why-has-my-pay-as-you...

You need to make a chargeable call or text.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎18-12-2022

The action of topping-up itself counts as a chargeable action within the 180 days before going into hibernation, not the ongoing standing balance.

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Jordan153 · ‎20-03-2023

Buy a date package

James_B · ‎20-03-2023

Hi @Jordan153,

Welcome to the EE Community. 🙂

How can we help today?

James

Danmac3 · ‎16-09-2023

Hi I bought a bundle a few days ago now its all gone off & says I've got no credit but still 3 weeks left on my bundle

James_B · ‎16-09-2023

Hi @Danmac3,

Welcome to the EE Community. 🙂

What response do you get if you text BALANCE to 150?

James