30-08-2023 05:32 PM
I’m Going back to my country and is not coming back to the UK, how can I stop the automatic pay each month
Solved! See the answer below or view the solution in context.
30-08-2023 06:01 PM
@Fanny18 : Having a pack & topping-up every 30 days is PAYG.
Text STOP REC to 150 to stop any direct card payment. For good measure also text STOP PACK to 150 to prevent the pack renewing.
30-08-2023 05:52 PM
Are you on contract or PAYG?
30-08-2023 05:56 PM
How can I know whether I am contract or PAYG, all I know is that every month it will automatically renew the pack using my debit card
30-08-2023 06:01 PM
@Fanny18 : Having a pack & topping-up every 30 days is PAYG.
Text STOP REC to 150 to stop any direct card payment. For good measure also text STOP PACK to 150 to prevent the pack renewing.
30-08-2023 06:06 PM
I just did what you told me, is that meaning it will not taking money from my card next month?
30-08-2023 06:09 PM
OK, just the STOP PACK should do it as there'll be nowt to buy. Answer YES to it.
30-08-2023 06:12 PM
Thanks so much for your help!!!!
30-08-2023 07:30 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
16-09-2023 12:45 PM
I tried the above method of stopping automatic payment and it didn't work - what do I do now?
16-09-2023 01:01 PM
Hi @trudus,
Welcome to the EE Community. 🙂
Did you receive a response when you text STOP PACK to 150?
James