I can’t use my number

[Ar7022]

I haven’t been using a SIM card for a while and now it says the caller is not linked to this number. But I did a top up. I can’t lose the number cause it’s attached to many things as bank and emails etc . now I’m in Russia for some time and I can’t get any texts and calls as well. 

what could I do? Please help 

[XRaySpeX · Accepted solution]

@Ar7022 : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Ar7022]

How to get out of this hibernation? Need to call Ee? 

[XRaySpeX]

Yes, if you haven't made a chargeable action for over 6 months & it's still within 9 months, as I said.