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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 556 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 754 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24096 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13209 Views
  • 0 replies
  • 6 Helpful

Resolved! 20GB Summer Sale for £10 Not Showing

I've just put an new Pay and Go Sim in. It says on the envelope that it came in that I've selected pack 20GB for £10 Summer Sale but I've just put £10 on it and it's telling me that I only have 5GB. Does this take time to be added or have I been conn...

Yarp by • Investigator
  • 1287 Views
  • 7 replies
  • 5 Helpful

Top up Pay as you Go from abroad

I live abroad and bought an EE Sim in May when I visited the UK.  It was last used in June when I left the UK.  I will be visiting again in a few days and would like to top up my sim but am unable to do so on the EE website. It is less than 6 months ...

BillTong by • Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful

Resolved! Keep deducting my money

I am a payg user and I  have stopped the subscription but it keeps deducting money from my account to renew the subscription. What do I do?  

Data pack

I need help to make my change plan effective today its so hard try to do ot through the website or app I just paid it cuz I need it effective now and the system set it up for the end of month I don't now how to change it please help

Content lock

I will be getting mine turned off but it looked like my ee shop was closed so didnt get done so shall call to get removed during the up coming week .but for the people  who cant be asked to go to there shop or use there card there a way to go on 18 p...

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