Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Mobile data

Hi. I got a pay as you go card. I always get the ₤ 15 top up so free calls and 15 GB data. I topped my phone up the other day and its only given me 15 pound credit. So i got no data at all now.

Changing from monthly to yearly plan

Hello, how can I change from monthly plan to yearly one?

Activating new sim card

Ok got a 5GB £10 and am not able to activate it, so how can you activate a simcard if you can onot use it or even see it onces it is in the phone.Can someone please help

bundle pack

Right , hello, here is a conundrum. I have purchased a non android phone. The sim card that is in there is a 15gb data one. However, I am taking this phone to the states and only want to text and telephone. I have just purchased £40 for texting and...